Senior User Research Project Manager

2 Weeks ago • All levels

Job Summary

Job Description

As a Senior User Research Project Manager within the Editorial & Content Intelligence department, you will design and implement User Research protocols to contribute to high-quality game experiences. You will partner with western development studios, and Production, Brand, and Support teams to provide player experience insights to improve the quality and consumer relevance of our games. Your main responsibilities include designing the User Research policy, ensuring collaborative engagement with teams, building research roadmaps, managing the execution of user research through external partners, identifying deviations from quality standards, aligning with game development teams, communicating research results, and continuously improving research methods. You will also act as an ambassador for user research and document best practices and processes.
Must have:
  • Design User Research policy.
  • Ensure collaborative engagement with teams.
  • Build research roadmaps.
  • Manage the execution of user research.
  • Identify deviations from quality standards.

Job Details

As a Senior User Research Project Manager within the Editorial & Content Intelligence department, and under the responsibility of the Business Intelligence Associate Director, you will be responsible for designing and implementing User Research protocols to contribute in creating high quality game experiences.

As such, you will partner with our western development studios, as well as our Production, Brand and Support teams to bring the player experience insights needed to improve the quality and consumer relevance of our games.


Your main responsibilities include (non-exhaustive list):

  • Design Bandai Namco Entertainment Europe's User Research policy, based on a strong understanding of corporate structure and business needs
  • Ensure collaborative engagement with our production and development teams and effectively fit high-impact user feedback into our developments
  • Build the research roadmap for our titles in collaboration with all the stakeholders
  • Manage and oversee the execution of user research through external partners, ensuring quality and alignment with project goals
  • Help identify deviations from our defined quality standards and propose action plans in collaboration with the Producer
  • Align with game development teams to define actionable next steps from research and maintain the research roadmap accordingly
  • Effectively communicate research results to multiple levels of the organization in creative ways that drive impact
  • Continuously evaluate and improve our research methods, refining processes to ensure the highest quality and relevance in our studies
  • Act as an ambassador, evangelizing user research and user-centered design principles internally and externally
  • Document Bandai Namco’s Best Practices and processes for research
  • Travel to our development studios in Germany and Canada as required

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About The Company

Bandai Namco is a games developer and publisher headquartered in Tokyo. Its notable titles include Pac-Man and Tekken.

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