Business Systems Operations Manager (Sales Ops)

Why Join HYCU? 
HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com. 

About the role: 

We are seeking a dynamic and strategic leader to own and evolve our Business Systems Operations Manager function with a focus on Go-To-Market (GTM) scalability and operational excellence. Reporting to the Sr. Director of Sales Operations, this high-impact role will be critical in aligning our Salesforce platform, GTM systems, and cross-functional workflows to drive revenue growth, optimize customer engagement, and enable seamless execution across Sales, Marketing, Customer Success, Renewals, and Product teams. 

This leader will partner closely with Sales, Operations, and cross-functional stakeholders to architect and administer our GTM systems tech stack, enforce data quality best practices, and scale global standardized reporting and operations. 

Location: 

• Belgrade, Serbia (Hybrid Office) 

What You’ll Do: 

Salesforce Architecture & Strategy 

• Drive operational efficiency by modernizing legacy automations to Salesforce Flows and standardizing declarative architecture. 

• Establish and enforce governance frameworks for new objects, fields, workflows, integrations, and process automations. 

• Design and maintain scalable data hierarchies across global account, contact, and ownership models. 

• Create and manage account deduplication rules, lead/contact routing, case assignment, and field standardization across datasets. 

• Define and drive a unified data management strategy across GTM systems and downstream applications; conduct regular audits to ensure data integrity. 

GTM Systems Operations 

• Own Salesforce administration, including user management, permission models, automation (Flows, validation rules), layouts, record types, dashboards, and reporting. 

• Manage and evolve the GTM tech stack and systems roadmap, including Salesforce, Clari, ZoomInfo, DealHub, Salesloft, and other core platforms. 

• Lead cross-functional initiatives to implement new systems, integrations, and process improvements; drive change management and user adoption. 

• Operationalize annual GTM planning initiatives including territory design, segmentation logic, routing architecture, and quota reassignment processes. 

• Build and maintain scalable operational reports, dashboards, and business intelligence to support global revenue teams. 

• Identify and automate manual workflows to reduce friction, improve accuracy, and drive operational efficiency; document best practices and process standards. 

Leadership & Cross-Functional Partnership 

• Lead, mentor, and develop a small global team of system administrators and analysts across multiple regions and time zones. 

• Serve as a strategic partner to GTM, Finance, and Product leaders to ensure operational alignment with evolving business priorities. 

• Manage vendor and consulting relationships to support systems development, integrations, and ongoing optimization. 

• Knowledge of data privacy/security compliance (GDPR, CCPA, SOC, HIPPA) as it relates to systems 

What We’re Looking For: 

• Bachelor's Degree and Salesforce Admin Certification required; additional certifications (Platform App Builder, Advanced Admin, CPQ) strongly preferred. 

• 7+ years of experience leading GTM systems, Business Systems Operations, or Revenue Operations in SaaS or high-growth environments. 

• 3+ years of experience managing teams of system administrators and/or business analysts. 

• Deep expertise with GTM tech stacks including Salesforce, Clari, Salesloft, ZoomInfo; experience with DealHub
  a plus. 

• Strong background in data governance, deduplication logic, data model architecture, and system health monitoring. 

• Proven success supporting territory planning, account segmentation, and quota operations at scale. 

• Exceptional cross-functional collaboration, stakeholder engagement, and project management skills. 

• Ability to thrive in fast-paced, ambiguous environments while balancing strategic and tactical responsibilities. 

Who We Are:  

Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.    

The following is how we approach each Core Value:    

• Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do.     

• Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying.     

• Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market.  

"We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO  

What We Offer: 

Come work for one of CRN’s “Cloud 100 Companies for 2025”. At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from Gartner’s Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.