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Service Technician/Advisor

California, United States (On-site)

Service Technician/Advisor

2 Months ago • All levels • Administrative

Job Summary

Job Description

As a Trek Service Tech/Advisor, you'll provide exceptional customer service, troubleshooting bike repairs, servicing various bike types, and installing accessories. You'll work directly with customers, evaluating issues and recommending solutions. Experience isn't as important as strong communication, leadership, and problem-solving skills. You'll be the face of the service department when the Service Manager is unavailable, and you'll get to work with new bike models before they hit the sales floor. The role requires the ability to lift 50lbs.

Must have:

Stellar customer service
Troubleshooting and repair skills
Excellent communication
Problem-solving abilities
Ability to lift 50lbs

Perks:

Flexible and fun company culture
Competitive healthcare
Flexible Spending Accounts (FSA)
401(k) with match and Employee Stock Ownership Plans (ESOP)
Tuition Reimbursement up to $15,000
Employee discounts on all products
Deep partner retail discount

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Job Details

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store SoMa

Summary

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

Job Description

As a Trek Service Tech / Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers. We expect all employees to be able to comfortably lift 50lbs.

Compensation Range

Hourly Rate $19.00 - $22.00

Trek Benefits

•   Flexible and fun company culture
•   Competitive health care -- PPO & HDHP medical plan options
•   Flexible Spending Accounts (FSA)
•   401(k) with match and Employee Stock Ownership Plans (ESOP)
•   Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•   Employee discounts on all product
•   Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish