Sr Tech Supp Engineer

5 Months ago • 5-10 Years • Administrative

Job Summary

Job Description

Qualys seeks a Senior Technical Support Engineer with 5+ years of experience in vulnerability management and web application security. Strong TCP/IP understanding, Windows/Linux expertise, and excellent troubleshooting skills are essential. Familiarity with firewalls, intrusion detection systems, and network vulnerability scanners is a plus.
Must have:
  • Vulnerability Management
  • Web App Security
  • TCP/IP Understanding
  • Windows/Linux Expertise
Good to have:
  • Packet Capture
  • API Support
  • Scripting Experience
  • SQL Knowledge
Perks:
  • Innovation & Teamwork
  • Global Customer Support

Job Details

About the job

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.

Responsibilities:

  • Promptly resolve global customer and partner service requests in a highly secured environment. Collaborate with cross-functional teams for high customer satisfaction. Provide support via phone, email, and MS Teams for Product modules over the SaaS platform. Ensure friendly and professional customer interactions throughout the service life cycle. Act as the main point of contact for technical issues, collaborating directly with Development and QA teams. Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.


Qualifications:

  • 5+ years of technical support experience. Experience in Vulnerability Management and Web Application Security/Firewall application support. In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment. Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH). Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners. Outstanding troubleshooting and analytical skills. Excellent written and verbal communication skills. Bachelor of Science in Computer Science or equivalent experience.


Networking:

  • OSI Layer understanding. Knowledge of broadcast domain vs. collision domain. Familiarity with different records zones in DNS and how it works. Understanding of SSL Handshake and TCP/IP Handshake. Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing. Differentiation between TCP and UDP, and protocols & their workings.


Linux/Unix:

  • Understanding of the boot process and run levels. Various ways to assign an IP address to a Unix/Linux/Debian machine. Proficient in checking running processes, hidden files, and installing packages. Knowledge of sudo, permissions, file systems, and SSH banner.


Windows:

  • Insight into the Windows boot process and control panel basics. Understanding of UAC, registry hives, and remote registry manipulation tools. Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies. Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager.


Security:

  • Understanding of vulnerabilities, the vulnerability cycle, and exploits. Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts. Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.


Preferred:

  • Experience with packet capture review and diagnosis. Previous API support and Regex knowledge. Scripting experience (Bash, Python). Knowledge of major web server software, UNIX/Windows web services, and diverse platforms. Oracle and Microsoft SQL knowledge. CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable. Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).


Preferred Candidates With a CDAC Background.

Willing to work in 24/7 rotational shifts.

Similar Jobs

Google - Technical Solutions Consultant, Customer Experience

Google

Hyderabad, Telangana, India (On-Site)
1 Month ago
ByteDance - Algorithm Engineer (Multiple Positions)

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
Sumo Logic - Staff Software Engineer

Sumo Logic

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Saviynt - Senior Engineer, Field Engineering

Saviynt

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Consilio LLC - SR Storage Engineer

Consilio LLC

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
bosh group india - ESP Co-ordinator

bosh group india

Karnataka, India (Hybrid)
1 Month ago
Nagarro - (Senior) SAP PSM Consultant (m/f/d)

Nagarro

Germany (Remote)
4 Months ago
Granicus - Technical Support Representative - Tier 1 (Costa Rica)

Granicus

Costa Rica (Remote)
4 Months ago
Warner Bros Discovery - Communications Executive

Warner Bros Discovery

Singapore, Singapore (On-Site)
3 Months ago
CloudHire - Salesforce Developer L5/6 (Vlocity)

CloudHire

India (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Numerator - Python Team Lead

Numerator

Vadodara, Gujarat, India (Remote)
4 Months ago
Aristocrat Gaming - Senior Systems Reliability Engineer (SRE)

Aristocrat Gaming

Austin, Texas, United States (Hybrid)
1 Month ago
ION - Technical Support Analyst, Chicago - 5849/9555

ION

Chicago, Illinois, United States (On-Site)
4 Months ago
PwC - Senior Associate_Hadoop Developer_Advisory Corporate_Advisory_Bangalore Millenia

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Patterned Learning Career - Senior Software Engineer, Grafana

Patterned Learning Career

(Remote)
1 Month ago
PhonePe - Senior Service Delivery Engineer,SRE

PhonePe

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Luxoft - Senior Support Engineer

Luxoft

Belgrade, Serbia (On-Site)
3 Months ago
PwC - FY24 - Senior Associate - Risk Assurance - Digital Audit

PwC

Jakarta, Jakarta, Indonesia (On-Site)
4 Months ago
Information Dynamics - TLM Deevloper

Information Dynamics

Kolkata, West Bengal, India (On-Site)
5 Months ago
DNEG - Creature TD - Rigging

DNEG

Bengaluru, Karnataka, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Pune, Maharashtra, India

Unity - Benefits Specialist - EMEA

Unity

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Unity - Transfer Pricing Senior

Unity

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Gamut HR Solutions - 3D visualizer

Gamut HR Solutions

Hyderabad, Telangana, India (On-Site)
4 Months ago
Worldpay - IT Architect Manager Senior (Data Engineering Chapter Lead)

Worldpay

Pune, Maharashtra, India (On-Site)
3 Months ago
Nielsen Holdings - .Net Developer

Nielsen Holdings

Gurugram, Haryana, India (Hybrid)
3 Months ago
PhonePe - Executive - Product risk assessment ,FS compliance

PhonePe

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Alcon - DevOps Engineer

Alcon

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
PwC - IN-Senior Associate – SAP– SAP ABAP HANA – Advisory - Gurugram

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
ISS Market Intelligence - Web Developer

ISS Market Intelligence

Maharashtra, India (Hybrid)
5 Months ago
Experian - Senior Software Engineer - Front End

Experian

Hyderabad, Telangana, India (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

RoofStack - Senior Database Administrator

RoofStack

İstanbul, İstanbul, Türkiye (Remote)
1 Month ago
ByteDance - Datacenter Operations Engineer (DCO), Infrastructure Engineering

ByteDance

Singapore (On-Site)
3 Months ago
PwC - Manager

PwC

Kolkata, West Bengal, India (On-Site)
4 Months ago
WeWork India - Intern, Audio Visual Engineer

WeWork India

Bengaluru, Karnataka, India (On-Site)
5 Months ago
PowerSchool - Associate Cloud Operations Engineer 1

PowerSchool

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Next Level Business Services - Oracle DBA (With SAP Experience)

Next Level Business Services

Austin, Texas, United States (On-Site)
4 Months ago
Tesla - Vehicle Technician

Tesla

Taguig, Metro Manila, Philippines (On-Site)
3 Weeks ago
Tesla - Service Advisor

Tesla

Bicester, England, United Kingdom (On-Site)
3 Weeks ago
Tesla - Vehicle Technician

Tesla

Bangkok, Bangkok, Thailand (On-Site)
3 Weeks ago
HP - US Payroll Customer support

HP

Tlaquepaque, Jalisco, Mexico (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Explore gaming industy jobs in one of the leading Game Studios.

Pune, Maharashtra, India (On-Site)

Pune, Maharashtra, India (On-Site)

Pune, Maharashtra, India (On-Site)

Pune, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Qualys

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug