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Supervisor de Atención al cliente [020031]

Lima Province, Peru (On-site)

Supervisor de Atención al cliente [020031]

1 Month ago • All levels

About the job

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Job Description

Playtech, a leading online gambling software provider, seeks a Supervisor to lead a team of game presenters and assistants. Responsibilities include monitoring team performance, ensuring smooth game transmission, identifying technical issues, and reporting to management. Strong English proficiency and leadership experience are essential.

Must have:

Team Leadership
English Fluent
Performance Monitoring
Technical Reporting

Good to have:

Gaming Industry
Sales Experience
Call Center
MS Office

Perks:

Competitive Salary
Performance Bonus

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Descripción de la empresa

Playtech es el proveedor de software de juegos de azar en línea más grande del mundo que cotiza en el mercado principal de la Bolsa de Valores de Londres. Playtech ofrece soluciones de vanguardia con valor agregado a los operadores de juegos líderes de la industria. Playtech Lima ofrece el servicio de Live Streaming o transmisiones en vivo de juegos de azar a nivel mundial en diversos idiomas.

www.playtech.com
Youtube.com/PlaytechChannel
https://www.instagram.com/playtech_lima/

Descripción del empleo

Como Supervisor estarás tendrás la tarea de liderar un equipo de presentadores de juegos y auxiliares.
Monitorear el equipo en base a KPI's de desempeño y productividad.
Supervisar que la transmisión de los juegos siempre se desarrolle con normalidad.
Identificar interrupciones o problemas técnicos que afecten la transmisión y reportar de inmediato a las áreas pertinentes.
Presentar reportes de desempeño a gerencia.

Requisitos

Educación técnica o superior.
Inglés fluido nivel avanzado (capacidad de mantener una conversación fluida, se evaluará en la entrevista)
Experiencia gestionando o liderando equipos de trabajo.
Experiencia trabajando en base a metas individuales y grupales.
Conocimientos nivel intermedio en Office. (MS Office, electrónico mail, etc.).
Disponibilidad para trabajar en horarios rotativos semanales (Mañana / tarde / noche).
Es un plus si tienes experiencia liderando equipos en el rubro de juegos de azar, ventas o call-center.

Información adicional

Modalidad presencial de trabajo: Magdalena y Miraflores.
Horarios rotativos: Mañana / tarde / noche
Salario competitivo acorde al mercado + bono de desempeño y productividad.
Ingreso a planilla de regimen general desde el primer día (beneficios de ley completos).
Contrato a largo plazo.
Capacitaciones remuneradas.
Agradable clima laboral y línea de carrera.
Oportunidad de crecimiento en el área.

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About The Company

Playtech

134 Active Jobs

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries

Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.

We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.

The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.

Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.

Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.

If you are an ambitious, creative thinker and would like to work for us we want to hear from you!

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