Supervisor, Workplace Services

About the Team

At GOAT Group, the Asset Protection team is dedicated to offering our employees a safe workplace that operates at the highest level of integrity. The department is comprised of Asset Protection, Security, Inventory Control, and Workplace Services. This structure ensures that one global team oversees the physical security of our facilities, the maintenance of our facilities, the movement of our inventory, and the overall safety of our employees. As our global expansion continues, we are looking for passionate people to join the team and help take our department to new heights.

Role Overview

We are looking for a Workplace Services Supervisor to join the Workplace Services team at GOAT Group. In this role, the incumbent will demonstrate the ability to excel in a startup environment as part of a growing team. As a part of the Workplace Services team, your passion for excellence will help make our workplace experience the GREATEST possible!

In this role, you will: 

• Responsible for all infrastructure necessary to allow for the day-to-day operations of the assigned facilities, including managing significant programs, inspections, legal compliance, audits, safety compliance, and vendors.* 
• Manage a minimum of two direct reports at all times, including all associated budgets.*
• Direct reports may include Coordinators, Receptionists, Porters, Cleaners, and Baristas
• Make hiring, disciplinary, scheduling, and performance decisions for direct reports.*
• Develop and manage an onsite food services program and an in-house janitorial program, along with all associated budgets.*
• Manage major projects and/or programs as assigned. The associated budgets for these projects could exceed $100,000.*
• Manage cross-functional projects, ensuring proper alignment with all major stakeholders*
• Exercise autonomous critical thinking to troubleshoot issues as they arise, delegating to minimize workplace impact and costs.*
• Anticipate location-specific needs by proactively scheduling your time at the appropriate facility and adapt your schedule as dictated by the needs of the business.* 
• Source and hire contractors as required, oversee/manage the proposals for building and facilities services using independent judgment.*
• Identify and implement new systems or programs to maximize efficiencies.
• Manage facility parking logistics.  This includes securing offsite parking, valet, transportation, parking permits, and passes.
• Support the design, planning, and execution of company-wide and/or location-specific events.
• Review and address internal Workplace tickets within agreed-upon timelines and standards, escalating when necessary.
• Manage all incoming/outgoing deliveries in your assigned facilities.
• Provide “front of house” coverage and support as required.
• Collaborate with the People, Legal, and Asset Protection Teams to ensure facility-level compliance.  This includes creating and/or ordering any required signage, enforcement of health and safety guidelines, and/or other legal compliance.*
• Document invoices and other payments for department forecasting and accruals.
• Other duties and special projects as assigned.

We are looking for: 

• A minimum of 5-10 years of Workplace experience or equivalent.
• Strong interpersonal skills with an ability to interact with all levels, including the executive team.
• Exceptional planning and problem-solving skills, with acute attention to detail.
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Ability to handle sensitive information with the utmost confidentiality
• Ability to work in a team environment that requires daily with multiple departments
• Initiative to take action and respond appropriately while being fiscally responsible.
• Ability to work a flexible schedule driven by needs of the business
• Ability to travel to multiple sites