Client Services Specialist (Korean speaking)

3 Months ago • All levels

Job Summary

Job Description

As a Client Services Specialist, you will be a key point of contact for clients, providing guidance, resolving issues, and building strong relationships. You will address inquiries and concerns, manage and follow up on inquiries/complaints, perform trade investigation/validation, and escalate any cash adjustments required. You will collaborate with internal teams, understand customers' needs, and ensure adherence to quality standards. You will also be the subject matter expert with Axi's trading products and platforms and keep up to date on general market conditions. Additionally, you will ensure compliance with company policies and procedures.
Must have:
  • Experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Fluent in English and Korean (verbal and written)
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a team environment.
  • Proficiency in using CRM and Service desk systems.
Perks:
  • Competitive and attractive compensation.
  • Extensive learning opportunities, such as professional training and certifications and soft skills development.
  • 21 annual leave days per year.
  • Health Insurance

Job Details

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

As a Client Services Specialist, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction. You will serve as a key point of contact for our valued clients, providing them with expert guidance, resolving issues, and building strong relationships.

Your EDGE assignment/You will:

  • Be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.
  • Proactively and effectively manage and follow up on the inquiries/complaints of the current/prospective clients in accordance with established internal policies and department SOPs.
  • Perform trade investigation/validation/affirmation for MT4.
  • Escalating any cash adjustments required and compliance issues.
  • Collaborate with internal teams within the Retail Services Division, Settlements and Compliance, to deliver a highly personalized client experience.
  • Understand customers' needs and convert constructive feedback to management.
  • Manage escalations to Senior managers and relevant Stakeholders as appropriate.
  • Ensure adherence to quality standards, regulatory requirements, and protocols while meeting KPI and SLA consistently both individually and as a team. 
  • Be the subject matter expert with Axi's trading products and platforms and keep up to date on general market conditions to attend inquiries and provide first-class trading experience.
  • Ensure compliance with the CX Charter, Code of Conduct, company policies, procedures, guidelines, and training plans by adhering to the standards which are accessible via the internal Confluence application and the learning management system.
  • Fluent in English, Korean (verbal and written) is a must to deal with Korean speaking clients.

Are you the one?

  • Proven experience in a customer service role, preferably within the financial services industry.
  • Excellent communication and interpersonal skills with the ability to empathize with clients.
  • Fluent in English, Korean (verbal and written) is a must to deal with Korean speaking clients.
  • Strong problem-solving abilities and a keen attention to detail.
  • Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
  • Proficiency in using CRM and Service desk systems, preferably Zendesk and Salesforce.
  • Ability to multitask and prioritize workload in a fast-paced environment.
  • Commitment to continuous learning and professional development.
  • Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
  • This role entails the need for the candidate to be able to work on rotating daytime shifts.

Axi's bag of delights

  • Competitive and attractive compensation.
  • Extensive learning opportunities, such as professional training and certifications and soft skills development.
  • 21 annual leave days per year.
  • Health Insurance

Axi's interview journey

  • Talent Acquisition Interview (45 minutes)
  • Take Home Assessment (1 day)
  • Hiring Manager Interview (1 hour)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

 

Similar Jobs

Wolters Kluwer - Customer Service Operations Associate

Wolters Kluwer

Dallas, Texas, United States (Hybrid)
3 Weeks ago
net ease group - Senior Legal Counsel

net ease group

Canada (Remote)
2 Months ago
Rackspace Technology - Corporate Counsel - Supply Chain

Rackspace Technology

Mexico City, Mexico (On-Site)
1 Month ago
Nine - Reporter

Nine

Surfers Paradise, Queensland, Australia (On-Site)
1 Month ago
IBKR External - Senior Python Developer – Compliance Technology

IBKR External

Mumbai, Maharashtra, India (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

legion - Engineering Manager, Software Development

legion

United States (Remote)
3 Weeks ago
Daily Wire - Senior Counsel – Litigation & News

Daily Wire

Nashville, Tennessee, United States (On-Site)
1 Year ago
Wolters Kluwer - Customer Success Associate

Wolters Kluwer

Madison, Wisconsin, United States (Hybrid)
2 Months ago
Final Strike Games - Senior HR Generalist

Final Strike Games

Montreal, Quebec, Canada (On-Site)
4 Months ago
Philips - Compliance Investigator

Philips

Shanghai, China (On-Site)
1 Month ago
legion - Director, Quality Assurance

legion

Bucharest, Bucharest, Romania (Hybrid)
4 Weeks ago
bytedance - Content Moderator - Short Video (Tagalog)

bytedance

Pasig, Metro Manila, Philippines (On-Site)
6 Months ago
PwC - Senior Associate - Credit Control

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
Maersk - Customs House Broker Associate

Maersk

Ashdod, South District, Israel (On-Site)
2 Months ago
Ajmera Infotech - Senior DevOps Engineer - AWS

Ajmera Infotech

Austin, Texas, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

hogarth - Art Director

hogarth

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
2 Months ago
PwC - Senior Manager - Indirect Tax

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Western Digital - Internship - Data Analytics Engineering

Western Digital

Bayan Lepas, Penang, Malaysia (On-Site)
1 Month ago
London stock Exchange - Team Leader

London stock Exchange

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
2 Months ago
Marsh McLennan - Client Service Manager

Marsh McLennan

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
1 Year ago
Globalization Partners - HR Specialist (Shared Services)

Globalization Partners

Malaysia (Remote)
2 Months ago
PwC - Senior Associate  - Business Restructuring Services  (Penang)

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
10 Months ago
luxsoft - Senior Developer/Devops

luxsoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
3 Months ago
Xsolla - Product Owner - Login

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
5 Months ago
Power Integrations - Purchasing Manager

Power Integrations

Penang, Malaysia (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Bengaluru, Karnataka, India (Remote)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Limassol, Limassol, Cyprus (Hybrid)

Malaysia (On-Site)

India (On-Site)

Philippines (On-Site)

Bengaluru, Karnataka, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Axi

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug