Support Analyst I

The Opportunity

You are a problem-solver that takes on any challenge. You have a curiosity to learn how things work, and excellent written and verbal communication skills to help others understand your discoveries. While you thrive in a fast-paced, innovative environment, you provide great customer service and make every interaction a positive, personalized experience.

Does this sound like you?

If it does, you may be our next Client Support Analyst.

As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible client experience every day. In this position, you will be the primary point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Skills & Other Requirements

• Previous experience in customer service, technical support experience preferred
• Bachelor’s degree or equivalent work experience
• Client focus and a passion for support
• Creative and curious troubleshooter
• Strong organization and time management skills
• Aptitude for technology 
• Professional communication skills

Location: This position will be hybrid in Solon, OH with a minimum of 3 days in office per week.

Our total rewards may include 

• Health, Dental, and Vision Insurance Plan Options   
• 20 Days Paid Time Off
• 401K, includes matching & Roth options
• 6 Flexi Any-Days (knock 2.5 hours off of your day 6 times a year)  
• 11 Paid Holidays  
• Tuition Reimbursement  
• Pet Insurance
• Variety of community engagement opportunities & charitable donation matches
• Unique perks such as a wedding limo, giveaways, holiday-themed celebrations, service awards, and much more!

Who We Are

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. 

With five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3,000 team members to support our clients and their unique needs!

MRI Software is proud to be an Equal Employment Opportunity employer.