Survey Sampling Operations and Methods Analyst

With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale!

We are seeking a highly skilled and results-oriented Survey Sampling Operations and Methods Analyst to join our Global Customer Experience Measurement & Insights team. In this role, you will leverage your expertise in survey sampling methods, data analysis, and research methodologies to support and optimize Microsoft’s customer experience (CX) measurement programs. You will play a critical role in shaping the way we gather, analyze, and interpret customer feedback to drive data-informed decision-making at all levels of the organization. 

The successful candidate will be responsible for managing the end-to-end survey sampling process, from defining sample strategies to implementing statistical methods for representative sampling. You will collaborate closely with internal teams such as data scientists, product managers, and business analysts to refine measurement frameworks, improve operational efficiency, and ensure the quality of customer insights. Your work will directly influence strategic decisions and initiatives across Microsoft’s diverse product and service offerings. 

As a Survey Sampling Operations and Methods Analyst, you will have the opportunity to lead projects and contribute to building best practices in survey operations and methodology. You will utilize advanced statistical tools and techniques to analyze large data sets, ensuring that our sampling approach is both rigorous and scalable to meet evolving business needs. 

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications

• Bachelor's Degree in Statistics, Finance, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics, Market Research, Research Methods or related field AND 4+ years experience in data analysis and reporting, business intelligence, or business and financial analysis 
  • OR Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics, Market Research, Research Methods or related field AND 3+ years experience in data analysis and reporting, business intelligence, or business and financial analysis 
  • OR equivalent experience. 

• Advanced proficiency in statistical software and tools (e.g., R, Python, SAS, SPSS) for survey analysis and sampling and data visualization tools (e.g. Power BI) to present insights and recommendations. 

• Extensive knowledge of survey sampling techniques, operations, methodologies, and statistical principles ideally in the field of customer experience measurement, preferably in a tech or research-based environment. 

• Excellent collaboration and interpersonal skills with the ability to work in a cross-functional team environment. 

Additional or Preferred Qualifications

• Bachelor's Degree in Statistics, Finance, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics, Market Research, Research Methods or related field AND 8+ years experience in data analysis and reporting, business intelligence, or business and financial analysis 
  • OR Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics, Market Research, Research Methods or related field AND 6+ years 
  • OR equivalent experience. 

• 7+ years of experience in survey sampling/operations, Research methods, or customer experience measurement, preferably in a tech or research-based environment with a focus on customer experience (CX) measurement programs and large-scale survey operations.  

• 3+ years working or consulting in technology and /or SaaS industry. 

• Experience with various forms of experimental design in a research setting, with expertise in probabilistic and non-probabilistic sampling methods, panel development and/or work in developing and maintaining representative research communities. 

• Proven project management skills with the ability to handle multiple projects simultaneously in a large, matrix organization. 

• Exceptional analytical thinking and problem-solving abilities and the ability to effectively communicate complex statistical concepts to non-technical stakeholders. 

Business Analytics IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 26, 2025.

#CES #GCX

• Design and implement survey sampling strategies to ensure data is representative of target populations. 

• Collaborate with cross-functional teams to integrate customer experience insights into broader organizational initiatives. 

• Conduct advanced statistical analysis on survey data, identifying trends and insights to manage health and performance of survey instruments. 

• Manage and optimize the operational aspects of survey sampling, including data quality, sample allocation, and response rates. 

• Provide actionable recommendations to improve survey methodologies, sampling processes, and data collection practices. 

• Conduct ongoing monitoring and evaluation of sampling processes to ensure consistency, efficiency, and reliability. 

• Lead the development and implementation of best practices in survey sampling and operational methods. 

• Troubleshoot and resolve any sampling-related issues to ensure smooth survey operations. 

• Stay current with industry best practices, emerging methodologies, and new tools in survey sampling and customer experience measurement. 

Other:

• Embody our and .