Team Lead, VIP Customer Service (Mandarin & English Support)

3 Weeks ago • 2 Years +

Job Summary

Job Description

The Team Lead will be responsible for managing and supervising the VIP team, tracking data indicators, and building the brand image of VIP managers. They will be dedicated to executing team goals, planning, and policies. The role involves formulating, optimizing, and supervising processes, ensuring efficient work operations, and promoting product optimization. They will also enhance team members' skills, coordinate departmental cooperation, and handle exceptional situations.
Must have:
  • Bachelor's degree or above
  • Strong sense of responsibility and execution ability
  • 2+ years of customer service team management experience
  • Good sensitivity and foresight
  • Excellent spoken and written English and Chinese
Good to have:
  • Experience in VIP services or operations
Perks:
  • Competitive remuneration package
  • Meal allowance up to RM 500/ month
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 3,500 training & wellness benefits per annum
  • Yearly bonus
  • Convenient workplace
  • Insurance coverage for employees & dependants
  • Excellent prospects for growth and promotion
  • Employee engagement, recognition and appreciation program
  • Multinational working environment

Job Details

Who We Are: 

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

 

What You'll Be Doing:

  1. Responsible for the daily management and supervision of the VIP team, tracking and completing various data indicators of the team, and building the brand image of VIP managers. Dedicated to the execution of the team's goals, planning, and policies, as well as formulating, optimizing, and supervising processes and systems to ensure efficient work operations. Familiar with competitive products, continuously promoting product optimization to ensure an excellent product experience for VIP users, and increasing VIP users’ engagement.
  2. Enhance team members' abilities by providing work assistance and training, improving individual skills, and effectively practicing leadership.
  3. Coordinate departmental cooperation, enhancing collaboration between departments to complete work more efficiently.
  4. Ensure timely follow-up and handling of exceptional situations, promptly follow up and intervene in handling special or widely impactful issues.

 

What We Look For in You:

  1. Bachelor's degree or above.
  2. Strong sense of responsibility with full execution ability. Proactive work attitude with a spirit of leading by example. Has good affinity, communication, and coordination skills. Good at stress tolerance.
  3. At least 2 years of experience managing a customer service team with at least 10 members.
  4. Good sensitivity and foresight, with a certain degree of innovation.
  5. Experience in VIP services or operations is preferred. 
  6. Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts.
  7. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

 

Benefits & Perks:

  • Competitive remuneration package (Base salary, KPI allowance, Shift allowance)
  • Meal allowance up to RM 500/ month
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 3,500 training & wellness benefits per annum
  • Yearly bonus
  • Convenient workplace (5 minutes walk from MRT TRX)
  • Insurance coverage for employees & dependants
  • Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-JC3

#LI-Onsite
 

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About The Company

OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

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