Technical Marketing Engineer

In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever.

CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems – on-premises or in the cloud.

CData is a global company, headquartered in Chapel Hill, NC with about 350 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets.

This position will join our India team, operating out of our Bangalore office where we have nearly 100 team members.

Role Description: 

As a Technical Marketing Engineer, you work cross-functionally to create technical content for (Data products and solutions) that are targeted to Customers, Field Tech Teams, and Partners. The engineer will work closely with Product and Product Marketing on the company's current and future strategies related to their specific area of technical expertise. You may also work closely with third-party vendor organizations as required to achieve corporate goals regarding product integration and best practices. 

 Key Duties Responsibilities: 

• For external candidates spend 3-6 months working part-time with the Technical Support team in order to better understand the products and customer-base (see additional responsibilities below). 
• Develop the technical content marketing strategy to drive thought leadership and customer acquisition at CData. 
• Develop product demo videos, tutorials, and documentation to support self-serve sign-up, onboarding and adoption. 
• Create technical blogs, white papers, presentations, videos and demonstrations for our data connectivity and integration solutions. 
• Support product launch activities and assist with trade shows, conferences, and technical Sales Training. 
• Simplify and communicate reference architecture and product portfolio marketecture. 
• Partner closely with product marketing and campaign owners to develop high-quality technical content to deliver on the campaign goals. 
• Respond to customer or field inquiries and work with a cross-functional team of PMs, SEs, Engineers as required. 
• Any other work/responsibility as assigned by the manager 
• Provide technical support engineering across all product lines via email, chat and phone. 
• Setup test environments (including Windows, Linux, and Mac) and tools to match customer use cases to help troubleshoot issues. 
• Escalate ongoing support issues to higher management in the Technical Support Department. 
• Report issues in our ticketing reporting system, test fixes, and update customers accordingly. 
• Provide well-written, thorough responses to customers, adapting your language to their technical level. 
• Troubleshoot data integration issues for our 250+ drivers. 
• You will help create and add to knowledgebase articles, troubleshooting guides, FAQ's, and other support collateral. 

Requirements - Knowledge, Skills, & Experience: 

• A minimum of 1-2 years of relevant experience is required; 2 to 4 years of experience preferred. 
• Capability to create content and manage multiple cross-functional content initiatives. 
• Experience with C# or Java or Python preferred but any other previous programming experience is a plus. 
• Strong knowledge of SQL. 
• Exposure or hands on experience with any BI/reporting tool. 
• Strong verbal and written communications skills; including improving presentation skills. 
• Proven experience in content creation-including blog posts, decks, videos, demos, and reference architectures 
• Ability to contribute to delivery of training materials and/or other group communications in a clear and professional manner. 
• Ability to work independently and in a team. 
• Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation. 
• A self-starter with proven ability to work in a fast-paced software scale-up environment. 
• Bachelor's degree in engineering, a related technical field or equivalent practical experience.