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Technical Solutions Consultant, Applied AI, Telephony

Technical Solutions Consultant, Applied AI, Telephony

2 Weeks ago • 8-11 Years • Artificial Intelligence

About the job

Summary

The Google Cloud Applied AI team seeks a Technical Solutions Consultant specializing in Telephony to build AI solutions and solve complex customer use cases. This role involves leading technical pilots and pre-sales activities, delivering product messaging, collaborating with product and engineering teams, and identifying product gaps. Responsibilities include building solutions with Conversational AI technology (chatbots or voicebots), managing stakeholder relationships, prototyping new functionality with Python, and overseeing all phases of Machine Learning project delivery. The ideal candidate possesses a Bachelor's degree (Master's preferred) in a STEM field, 5+ years in solution engineering, 3+ years in stakeholder management/consulting, and 3+ years of Python coding experience for ML projects. Experience with Contact Center solutions is a plus.

3 skills required for this role

Test your skills to join the top 1% applicants for this job

prototyping

python

cross-functional

Must have:

Bachelor's degree in STEM
5+ years solution engineering exp.
3+ years stakeholder management
3+ years Python coding (ML)
Experience with Conversational AI
Full ML project lifecycle experience

Good to have:

Master's degree in Engineering/CS
Machine Learning Certification
Contact Center solutions experience
Leadership and influencing skills

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Minimum qualifications:

Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience in solution engineering and 3 years of experience in stakeholder management, professional services, or technical consulting.
3 years of experience in prototyping new functionality with clean, well-structured, and maintainable code (Python).
Experience with all phases of a Machine Learning project delivery from data collection to production deployment at scale.
Experience building solutions with Conversational AI technology (chatbots or voicebots).

Preferred qualifications:

Master's degree in Engineering, Computer Science, or related technical fields.
Certification in Machine Learning.
Experience building, integrating and deploying complex Contact Center solutions.
Excellent leadership and influencing skills in the application of AI or Machine Learning.

About the job

The Google Cloud Applied AI team focuses on innovating and developing industry solutions within top industries of cloud, including telco, healthcare, retail, media and entertainment, finance, manufacturing, gaming, and public services. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future businesses of all sizes using technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Build AI solutions and solve complex customer Telephony use cases.
Lead technical pilots and pre-sales pursuits with customers, including activities such as technology advocacy, product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources.
Deliver product messaging to highlight the Google Cloud AI value proposition, using techniques that include whiteboard and slide presentations, product demonstrations, white papers and request for information.
Collaborate with the Product and Engineering team to identify product gaps, and work with cross-functional teams to design solutions.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.