Trading Support Specialist

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re growing rapidly and are searching for a Trading Support Specialist to join our team in Plovdiv. You will work with the in-line manager to support third party suppliers and partners to deliver a targeted, relevant sportsbook product for our customers.

What you’ll do as a Trading Support Specialist

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

• Provide electronic support via email/chat to B2B customers worldwide

• Escalate customer complaints through the appropriate internal channels

• Follow up in a timely manner to ensure customer satisfaction

• Support customers with all aspects of the trading process, including trading and settlement, manual adjustments, and communicate with multiple teams and departments

What you'll bring

• In-depth knowledge & Deep interest in sports

• Ability to work under time pressure, sharp and fast thinking

• Fluent English

• Ability to work night shiftS

• This position requires full-time, in-office presence

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.