About the job

Summary_{By Outscal}

Ember Lab seeks an IT Support Specialist with 3+ years of experience. Strong onsite troubleshooting, network protocols, server management, and cybersecurity are essential. Experience with Perforce, UE5, Maya, and Adobe Creative Cloud is preferred.

At Ember Lab, our goal is to create powerful, transformative experiences that impact people for a lifetime. Having released our debut game, Kena: Bridge of Spirits, in 2021 this journey is just beginning. We’re looking for collaborative team members who share our passion for storytelling and are eager to help us shape the future of Ember Lab.

We're seeking an experienced and dedicated IT Support Specialist to join us onsite and handle day-to-day IT needs, ensuring smooth technological operations across the company.

Job Responsibilities:

Address and resolve hardware, software, and networking issues for employees across all departments.
Set up and configure IT systems, including workstations, laptops, software, and network access for new hires.
Work with the External IT team to maintain the company’s servers, network, and office hardware, ensuring uptime and performance.
Create process documentation on internal systems, software configuration and SOP to support local and remote development teams
Perform routine updates, patches, and security checks to maintain system integrity.
Implement and manage firewalls, antivirus software, and data protection protocols to safeguard company information.
Offer support and guidance to employees on new software, equipment usage, and best IT practices.
Maintain accurate records of IT assets, user accounts, and system configurations.

Qualifications:

Bachelor's degree in IT, Computer Science, or a related field.
3-5 years of experience in IT support, with strong onsite troubleshooting skills.
Familiarity with networking protocols, server management, and cybersecurity practices.
Familiarity with deployment and configuration of Perforce, UE5, Maya and Adobe Creative Cloud
Strong communication and customer service skills.
Ability to work independently and solve problems efficiently.

Preferred Skills:

Certifications such as CompTIA A+, Network+, or similar.

Location:

Onsite in Orange, CA

The standard annual base salary range for this role in the U.S. is $65,000 - $75,000 USD. Actual pay will vary depending on experience, qualifications, performance and location. The base salary range for locations outside of the U.S. will be adjusted according to location.

$65.0K - $75.0K/yr (Outscal est.)

$70.0K/yr avg.

Orange, California, United States

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About The Company

Ember Lab

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Founded in 2009 by brothers Josh and Mike Grier as an animation and digital content creator, Ember Lab’s vision is to create immersive and evocative stories with characters that resonate and worlds that inspire. Ember Lab originally specialized in character development for advertising. The studio’s commercial work includes ad campaigns and animated shorts developed from concept to completion for The Coca-Cola Company, Hisense, and Major League Baseball.

The company’s culture is based on a highly collaborative environment that melds the creative and production processes. In the studio, the lines between technical and artistic development tend to disappear as teams focus on delivering fantastic and innovative experiences.

Ember Lab produced the award-winning short film, Dust, and the acclaimed Majora’s Mask fan film, Terrible Fate. The success of their commercial and independent projects led them to develop their passion project and first game, Kena: Bridge of Spirits. Releasing August 24 on PS4, PS5, and the Epic Games Store, Kena: Bridge of Spirits is now available for preorder.