About the job

SummaryBy Outscal

Desktop Support Specialist needed with 2-3 years of experience in troubleshooting Windows, Mac, and Linux systems. Must have strong Active Directory administration skills, experience with SCCM/MDT, and knowledge of networking concepts. This role requires excellent communication skills and the ability to work independently and as part of a team.

Your mission

To enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles.

What you'll do

  • Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux.
  • Provide timely and consistent support, acknowledging and recording all issues and requests.
  • Handle network and desktop setup for New Employees/Visitors and office moves.
  • Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users.
  • Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
  • Manage hardware inventory and purchasing requests.
  • Manage printers queues systems.
  • Create documentation for corporate policies and processes.
  • Share knowledge of company corporate tools with the users to ease their day to day work.
  • Support backup and restore policy of users equipment.
  • Optimize and automate repetitive tasks.
  • Work on project roll-outs and report their progress.

What you'll bring

  • Minimum 2 – 3 years of experience in a Desktop support/Technical Support role.
  • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls.
  • Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, scanners, copiers and audio/visual equipment (cisco/webex)
  • Proven experience administering: Microsoft Windows 10/11, Microsoft Office 2016-2021/O365, MacOS and Linux.
  • Strong skills managing Active Directory (Users, contacts, permissions, groups...)
  • Experience with management systems SCCM/MDT and MDM (Airwatch, Intune, Jamf)
  • Security Services - Cisco Endpoint/Trend Micro/EPO/WSUS/Secunia/VPN
  • Experience with Dell/Lenovo/HP/Apple hardware
  • Capacity to work in a fast-paced environment
  • A strong sense of responsibility and initiative and an ability to complete tasks accurately.
  • Ability to work in a team environment and independently.
  • Expected to be familiar with all corporate processes and policies.
  • Excellent verbal and written communication skills with high interpersonal skills and customer orientation.
  • Work on a rota basis.
  • Some physical lifting required.

What's in it for you 

    • Private life and health insurance for you and your family.
    • Four weeks per year to work from anywhere for eligible employees.
    • Gym reimbursement.
    • Company bus lines for convenient transportation applicable for employees Malaga based.
    • Relocation package for you and your family including soft-landing package services to help you settle in (applicable for relocation to Malaga, if you are moving from a different city/country)
    • Learning Pocket for personal development.
    • 3 volunteering paid days each year.
    • Generous referral programme.
    • Workplace perks such as gaming room with darts, pool, ping pong table, foosball, consoles and much more! We also enjoy massages and a kitchen stocked with coffee, fruits, nuts and ice cream.

About The Company

At The Workshop, we bring the spirit of play into everything we do, living by the motto Experience First: for our customers, our players and our people.


We have over 800 employees across our offices in the UK, Spain and New Zealand, representing over 30 countries and speaking more than 25 languages!


Our Inventors have the tools they need to do their best work, from a focus on in-person collaboration and hybrid working, to regular knowledge-sharing events and wellbeing initiatives. 


With a world of opportunities to help you become the CEO of your career, your journey at The Workshop is filled with limitless possibilities.


So, what are you waiting for? Become an Inventor! 


Take a look at our Careers page to see all our vacancies: theworkshop.com/en/careers/ 


And follow our hashtag to see what it’s like to work with our teams: #LifeAtTheWorkshop


You can also learn more about our values, benefits and principles at theworkshop.com

England, United Kingdom (Hybrid)

Andalusia, Spain (Hybrid)

Community Of Madrid, Spain (Hybrid)

Andalusia, Spain (Hybrid)

England, United Kingdom (Hybrid)

Community Of Madrid, Spain (Hybrid)

Andalusia, Spain (Hybrid)

Community Of Madrid, Spain (Hybrid)

Andalusia, Spain (On-Site)

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