Trust & Safety Specialist - German

Yubo is the Social Discovery app to make new friends and hang out online. By eliminating likes and follows, we empower our users to create genuine connections and show up as their true selves. 

We've pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow. 

Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, and our proactive approach focuses on user protection, support, and education. We also work closely with the broader technology industry to share our knowledge and NGOs create industry-leading child protection standards.\u003C\u002Fspan\u003E\u003C\u002Fp\u003E\u003Cp\u003E Join us in this exciting journey and help us shape the future of social interactions! \u003C\u002Fspan\u003E\u003C\u002Fp\u003E\u003Cp\u003E\u003Cb\u003EChallenges:\u003C\u002Fb\u003E\u003C\u002Fp\u003E\u003Cp\u003EAs a Trust & Safety Specialist, you: \u003C\u002Fp\u003E\u003Cp\u003E- Develop subject matter expertise on online abuse\u003C\u002Fp\u003E\u003Cp\u003E- Investigate user safety incidents reports and apply internal policy guidelines and enforcement actions accordingly.\u003C\u002Fp\u003E\u003Cp\u003E- Identify high risk issues and coordinate\u002Freport to law enforcement authorities based on policy requirements.\u003C\u002Fp\u003E\u003Cp\u003E- Escalate\u002FHandle high risks escalations and apply critical thinking based on level of risk\u003C\u002Fp\u003E\u003Cp\u003E- Identify opportunities to improve our operational workflows and user policies\u003C\u002Fp\u003E\u003Cp\u003E- Report technical bugs\u003C\u002Fp\u003E\u003Cp\u003E- Monitor lives in real-time and take appropriate actions for user behavior that violates guidelines\u003C\u002Fp\u003E\u003Cp\u003E- Help and assist with training improvement and learning development \u003C\u002Fp\u003E\u003Cp\u003E- Communicate on new trends see on the app\u003C\u002Fp\u003E\u003Cp\u003E- Suggest ideas and projects to improve Yubo safety product\u003C\u002Fp\u003E\u003Cp\u003E- Write a daily report to raise any new trends seen on the app\u003C\u002Fp\u003E\u003Ch3\u003ETechnical & Mindset Prerequisites \u003C\u002Fh3\u003E\u003Cli\u003E\u003Cb\u003EProfessional background:\u003C\u002Fb\u003E\u003C\u002Fli\u003E\u003Cli\u003E> 3-4 years of experience\u003C\u002Fli\u003E\u003Cli\u003EMust have: safety or moderation experience\u003C\u002Fli\u003E\u003Cli\u003ENice to have: customer support experience\u003C\u002Fli\u003E\u003Cli\u003EDo reporting\u003C\u002Fli\u003E\u003Cli\u003E\u003Cb\u003ESpecific knowledge:\u003C\u002Fb\u003E\u003C\u002Fli\u003E\u003Cli\u003ERequired languages: German => C1\u002FC2 - English => B2\u003C\u002Fli\u003E\u003Cli\u003EFluent in German culture\u003C\u002Fli\u003E\u003Cli\u003EFluent in pop culture \u002F genZ\u003C\u002Fli\u003E\u003Cli\u003EUnderstanding social networks\u003C\u002Fli\u003E\u003Cli\u003E\u003Cb\u003ESoft skills:\u003C\u002Fb\u003E\u003C\u002Fli\u003E\u003Cli\u003EAnalytical skills, ability to appreciate\u002Fevaluate situations in a specific context\u003C\u002Fli\u003E\u003Cli\u003EAbility to make decisions quickly\u003C\u002Fli\u003E\u003Cli\u003EAdaptability\u003C\u002Fli\u003E\u003Cli\u003EFlexibility\u003C\u002Fli\u003E\u003Cli\u003ETeam player\u003C\u002Fli\u003E\u003Cli\u003EAbility to step back\u003C\u002Fli\u003E\u003Cli\u003ESocial intelligence: being able to understand and adapt to the background and culture (employees and users)\u003C\u002Fli\u003E\u003Ch3\u003EThe recruitment process \u003C\u002Fh3\u003E\u003Cli\u003EInterview with TAM & Lead\u003C\u002Fli\u003E\u003Cli\u003EUse case\u003C\u002Fli\u003E\u003Cli\u003EInterview with Team Lead\u003C\u002Fli\u003E\u003Cli\u003ECriminal record check\u003C\u002Fli\u003E\u003Ch3\u003EOur approach to privacy \u003C\u002Fh3\u003E\u003Cli\u003EAs part of your job, you will be working on tools that process personal data relating to Yubo users.\u003C\u002Fli\u003E\u003Cli\u003EAs a social media platform, we require our employees to have a strong awareness and understanding of privacy issues, and in particular of children's online safety, privacy and well-being.\u003C\u002Fli\u003E\u003Cli\u003EEvery employee at Yubo is expected to participate in compliance with data protection regulations as well as the continuous improvement of our Privacy & Safety By Design measures.\u003C\u002Fli\u003E