Acceleration Center - Managed Services - Oracle CPQ - Sr. Analyst

Preferred Knowledge/Skills *:  

Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality: 

• Proficient in overseeing a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills; 

• Capable of leading client status meetings and extracting relevant metrics; 

• Handles client relationships, enabling effective communication; 

• Offers functional and/or technical subject matter expertise; 

• Directs process redesign efforts; 

• Leads technical and test teams for the implementation of functionality; 

• Arrange change activities to enable business adoption and provides effective user training; 

• Manages the project lifecycle to enable timely project delivery; 

• Meets with stakeholders throughout the organization to confirm a thorough set of requirements, aligned to business objectives, gaining an understanding of current and future state business processes; 

• Provides in-depth knowledge of the Oracle application and evaluates the customer’s processes against the standard Salesforce functionality; 

• Experience in use of Oracle in a support/AMS environment; 

• Documents the business requirements which express what actions a solution should take and what outcome is expected; 

• Responsible for fixes and enhancements to the application to achieve the customer’s business requirements; 

• Has industry experience and understands challenges and risks when providing professional services and supporting vertical applications and localizations; 

• Ability to: 

• Analyze and understand business problems; 

• Model data and processes; 

• Conduct workshops and training sessions; and,  

• Plan and carry out system and user acceptance testing. 

• Familiar with and experienced in: 

• Core application functionality; 

• Implementation Methodology; and,  

• Application technology stack. 

• ITIL process knowledge/understanding is highly preferred. 

• Experience in Quote to Cash / CRM to ERP cycles 

• CPQ functional expertise for Product Configuration, Rules, Commerce process, Pricing Setups, Document Engine and Reports. 

• Advanced BML queries, formula, BOM, Price Book functionalities setup. 

• Should have knowledge on ATO / PTO model configuration cycles and integrating with ERP fulfillment systems 

• Should have experience on Sales Force integration. 

• Minimum of 2 implementation support cycle experience. 

• Working and coordinating with Onshore - Offshore model. 

• Ability to speak effectively with customers and understand the requirements or problem statement.