Advisor, Nanshan

Dun & Bradstreet is seeking an Advisor, Nanshan to join their team. The role involves understanding and analyzing corporate needs, allocating them to service providers, and ensuring high-quality customer service to resolve issues promptly and drive business growth. Responsibilities include coordinating online and offline activities, communicating with businesses through various channels to gather needs, evaluating and assigning service providers, handling customer inquiries and complaints, tracking service progress, collecting feedback to optimize processes, supporting operational managers in enterprise coordination, and participating in training to enhance service skills. The ideal candidate will have a bachelor's degree or higher in International Trade, Business English, or a related field, with at least 2 years of customer service experience. Strong communication, problem-solving, teamwork, and self-management skills are essential, along with the ability to adapt to a fast-paced environment and proficiency in office software and customer service tools. Experience in government or public service is a plus, and proficiency in Cantonese with basic written English communication skills is required.