Job Description
The Associate Customer Support Specialist role at Tesla in Taipei City focuses on providing exceptional technical support and roadside assistance to Tesla owners. This 24/7/365 position requires answering inbound calls and emails, offering technical solutions, and exceeding customer expectations. The ideal candidate will collaborate with various internal departments (Sales, Vehicle Service, Executive Staff) to improve the owner experience. Responsibilities include educating owners on vehicle operation, resolving technical issues, escalating concerns to relevant parties, and accurately recording data in CRM/Vehicle Support Systems. The role is crucial for maintaining Tesla's commitment to customer satisfaction within its expanding Asian market.
Must Have:
- Excellent customer service skills
- Technical acumen
- Proficient in handling inbound calls and emails
- Problem-solving abilities
- Strong communication skills
- Data entry accuracy
What to ExpectWhat You’ll Do
Position Description
What You’ll Bring- The primary goal of Customer Support is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner.
- The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.
- The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Taipei, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.
Responsibilities
- Deliverhighest level of customer support by answering inbound calls and emails, ontechnical support and roadside assistance related inquiry in a 7*24*365environment
- Educate our owners so they haveoptimal confidence in the operation of their vehicle
- Provide workable technicalsolutions in a professional manner, exceed customer expectation, ensure everyaspect of ownership is a true pleasure
- Communicate or escalate owner'sconcern to relevant parties for further follow up whenever necessary
- Accurately record issues anddata into CRM/ Vehicle Support Systems
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