Commercial Account Executive, Service Cloud

1 Week ago • 7 Years +

About the job

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As an Account Executive within the Service Cloud team, you would be responsible for selling the world's #1 platform application for Service, which is the fastest growing application solution at Salesforce. You will focus on selling the Service Cloud product portfolio in partnership with your extended sales team members in the world's greatest team selling environment. As an Account Executive, you will formulate and execute a Service Cloud sales strategy across a small set of high tech strategic accounts. You will work with existing Salesforce customers, as well as new buyers, in these existing accounts to grow Service Cloud market share and spend.

Your Impact:
You will work closely with current customers and prospective customers as a trusted adviser to deeply understand their unique company challenges and goals. You will consult with customers to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Responsibilities:

Develop a point of view & strategy for the accounts/business that you manage
Personally create new leads and relationships with customers across accounts
Effectively motivate and engage extended team members to drive high quality customer experiences
Lead the strategy and drive activities to completion for sales engagements
Create high quality presentations, proposals and written content
Bring operational excellence to everything you do

Required Skills/Experience:

7+ years of experience with selling technology solutions
Prospecting within Enterprise segment
Consultative and solution selling experience
Outstanding quota attainment history and track record

Desired Skills/Experience:

Discovery Skills
Planning and Closing Skills
Problem Solving
Objection Handling Skills
CRM experience
Ability to succeed in a fast paced environment
Background selling Customer Service or Call Center solutions

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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