Community Associate-Sims (6 mos TFT)

You will be an important part of our Sims Community team. You will help build community-minded strategies, monitor the community’s response to important moments, and directly engage with Simmers around the world.

Responsibilities:

Direct Player Engagement: Engage with players on platforms like Discord and Twitch, moderate community discussions

• You will work with forum moderations (community volunteers and vendors) to encourage healthy interactions and sentiment
• You will stay informed of what information can be shared externally

Community Insights & Sentiment Reporting: Share back findings, trends, and insights from the community with relevant partners

• You will analyze community data using sentiment analysis tools
• You will distinguish between positive, negative, and neutral topics
• You will help build actionable next steps with the community team

Community Messaging and Content: Manage content calendars for community communications and ensure alignment with other teams.

• You will post announcements for launches
• You will identify moments that may require updated messaging as a response to the community
• You will create messaging that follows the tone of the brand

Community Insights & Sentiment Reporting: Analyze community data, report on feedback and sentiment,

• Include callouts to action items (proposed or committed) with follow-up to ensure completion Use team listening tools as an input to sentiment reports; train others on the team how to best setup and use these tools
• As requested, report on the health of the game community at large or specific sub-communities regarding engagement levels and sentiment

Internal and External Collaboration: Collaborate with multiple departments, and help manage small cohorts of players, i.e. Feedback Councils

• Craft informative, friendly outreach copy
• Operational logistics required, such as contracts, NDAs, and payment
• Use the EA Creator Network to facilitate collaborations

Operations: Keep track of best practices in documentation and identify gaps in existing processes.

Abilities:

• Proficiency with communication strategies for native social media and community discussion platforms and analytics
• Knowledge of brand communications best practices and technical writing
• Awareness of industry trends and happenings
• Familiarity with The Sims, game modes, player motivations and needs

Qualifications

• Bachelor’s degree in communications, marketing, or related field, or equivalent work experience
• 2 or more years of experience in Player Engagement, Community Management, Social Media Management, or other related fields
• 2 or more years of experience with direct interactions with a player community
• High-quality writing skills with global audiences in mind
• Comfort with ambiguity and highly adaptive in challenging environments with multiple clients
• Planning, organizational, and task/project management abilities
• Familiar with collaborating in a global environment
• Experience with social listening tools

Pluses

• Degrees in communication, marketing, or related field
• Project management training, certifications, and experience
• A passionate gamer with ample experience and strong understanding/passion for The Sims franchise
• Existing strong personal network within EA’s communities
• Experience with video, audio, and/or graphic arts production
• Experience on camera/public speaking
• Approach goals with outside-the-box creativity