Customer Care Technical Guide

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

Position: Customer Care Technical Guide

Location: Milton Keynes

Job Type: Full Time, Permanent

About the role:

Working within our busy Technical Department, this role will be mainly office based with the primary responsibility to handle and manage claims from retailers. In addition, to support in the workshop with assessments and repairs at peak times and holidays.

Key Responsibilities:

• To process all bicycle and component claims and stock returns within 24 hours.

• To answer any e-mails from dealers or consumers within 1 working day of receipt.

• Raise awareness of recurring faults to the Customer Services Manager.

• To undertake Service Centre tasks when required.

About You:

• Excellent computer literacy skills in word, excel and e-mail applications.

• 2 years + experience of dealing with maintenance/technical issues preferably within the cycle industry (Cytech Level 2/3 is also preferable).

• 1 year + experience working in a customer service environment.

• Excellent written and oral communication skills.

• Flexibility and ability to manage own workload with minimal supervision.

• Good educational level of English and Maths.

• Good telephone skills.

• Excellent time management skills.

• Comfortable working with staff at all levels within an organisation.

Desirable:

• Polish, Czech and Slovak language skills.

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave plus bank holidays

• Discounted employee purchase scheme on bikes, parts and accessories

• 24/7 employee assistance program

• 24/7 virtual GP services and counselling services

• Gym membership discounts and discounts on other health & wellbeing brands

• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more

• Discounted cinema tickets

• Annual paid time off for charity work

• Death in service benefit

If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!