Customer Success Manager

                                                  Customer Success Manager

The Customer Success Manager (CSM) is responsible for ensuring that our customers derive maximum value from Aryaka's network security solutions. The CSM will work closely with clients to understand their security and network performance needs, provide guidance on best practices, and foster long-term relationships. This role requires collaboration with internal teams to deliver a seamless and exceptional customer experience.

Key Responsibilities:
•    Customer Success Management:
o    Develop and maintain strong relationships with customers to ensure their success with Aryaka’s SASE products and services.
o    Educate customers on the capabilities and best practices using our products and solutions. 
o    Gather customer feedback and collaborate with internal teams to implement improvements and optimize customer experiences.
o    Analyze customer data to identify trends, opportunities, and best practices for security and network management.
•    Performance Management:
o    Track and report on territory coverage and account alignment.
o    Manage Account, Opportunity, and Territory Alignment in Salesforce.
o    Respond to reporting requests and provide ad hoc analysis as needed.
o    Assist in the bookings and revenue forecast process, including pipeline and forecast management.
•    Collaboration and Liaison:
o    Act as a liaison between Sales and other functional groups, including Legal, Product, Finance, and Support.
o    Participate in daily and weekly team meetings and conference calls.
o    Manage renewals and account true-ups.
o    Oversee order processing and opportunity management to ensure accuracy and approval based on standard terms and conditions.
•    Other Duties:
o    Assist in maintaining data cleanliness in Salesforce.
o    Balance multiple priorities and deadlines.
o    Perform other duties and projects as assigned.

Required Qualifications:
•    BA/BS degree in Business, Computer Science, or a related field, or equivalent work experience.
•    5+ years of experience in Customer Success Management.
•    Demonstrated ability to balance multiple priorities and deadlines.
•    Exceptional organizational skills.
•    Proficiency in Microsoft Office Suite, specifically Excel and PowerPoint.
•    Experience in the Telco sector with circuits, SASE, and/or cybersecurity in a customer-facing role.
•    Ability to analyze customer data to identify best practices.

Preferred Qualifications:
•    Competence in Salesforce administration and reporting.
•    Strong relationship-building abilities across all organizational levels.
•    Technical aptitude for learning software programs.
•    Strong project management experience, especially with a diverse portfolio of clients.
Personal Attributes:
•    Excellent communication and interpersonal skills.
•    Customer-centric mindset with a passion for helping customers achieve success.
•    Ability to work independently and as part of a team.
•    Strong problem-solving skills and attention to detail.

Why Join Us:
•    Work with innovative SASE solutions provider critical in today’s digital landscape.
•    Be part of a dynamic and collaborative team that values continuous learning and growth.
•    Enjoy a supportive work environment with opportunities for career advancement.

Who are we –
Aryaka is the leader in delivering Unified SASE as a Service, a fully integrated solution combining networking, security, and observability. Built for the demands of Generative AI as well as today’s multi-cloud hybrid world, Aryaka enables enterprises to transform their secure networking to deliver uncompromised performance, agility, simplicity, and security. Aryaka’s flexible delivery options empower businesses to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for their secure networking solutions. For more on Aryaka, please visit www.aryaka.com. 

Why Aryaka –
We have won “Great Places to Work” World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected “Thought Leaders” who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our “Women In Technology” Program and “Aryaka Cares” Program as well as others. Our Benefits are World-Class and a flexible work structure to allow you to maximize on your work/life balance.