As a Customer Support Specialist, you will ensure clients have a seamless and positive experience. You will address customer inquiries, solve issues, and escalate them appropriately while seeking exceptional customer satisfaction. This role supports US-based customers during the afternoon shift (Monday to Thursday 2 PM to 10 PM, Friday 2 PM to 8:30 PM). Responsibilities include responding to inquiries via CRM (Jira), providing operational support, collaborating to resolve technical issues, understanding company products, articulating features, identifying and escalating concerns, communicating professionally, using active listening, gathering feedback, and assisting in creating self-service resources.