Delivery Operations Specialist

1 Hour ago • 3 Years + • Operations

About the job

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Job Description

The Delivery Operations Specialist at Tesla plays a crucial role in ensuring a seamless and positive customer experience during vehicle delivery. Responsibilities include overseeing administrative tasks at the delivery center, managing appointment calendars, preparing delivery documents, verifying sales orders and registration details, maintaining accurate data in CRM systems, coordinating with other departments (service, logistics) for vehicle preparation and shipment, and developing best practices to enhance customer ownership experience. The ideal candidate will possess excellent organizational and communication skills, thrive in a fast-paced environment, and demonstrate a strong attention to detail. The role requires cross-functional collaboration and a commitment to reflecting Tesla's brand values.

Must have:

Excellent organization and communication skills
Detail-oriented and efficient
Teamwork and collaboration skills
Proficient in multiple systems
3+ years of work experience

Good to have:

Automotive registration experience
Experience with CRM systems

What to Expect

Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.

What You’ll Do

Oversee and coordinate administrative responsibilities at the Delivery center
Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.
Prepare, print and process delivery documents in an accurate and timely fashion
Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
Record information and ensure data quality in our CRM and other systems
Work with other departments such as service and logistics to coordinate vehicle shipment and prep
Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
Perform other related duties based on business needs

What You’ll Bring