Director Global Operations-Franchise

As part of the Global Commercial Operations Portfolio team, this exciting and forefront role is the Operations franchise leader for a portfolio of EA SPORTS & other Franchises (Football Club, NHL, UFC & more) business responsible for supporting our Studio, Global Publishing, Brand Marketing and Corporate Partners by providing operational inputs, guidance, scenario planning and expertise to ensure Franchise Atomic and related teams strategies and plans are supportable and executable. This includes building the Franchise Operations Plan requirements, partnering with the Global Operations Readiness, Planning, Technical & Execution teams to ensure the plan is aligned and implemented.

You will also be a relationship manager - building deep connections across Studio, Publishing and Operations partners to support the success of your Franchise Portfolio by bringing valuable inputs and operational expertise. You will be hands-on, spanning strategy to detail, and manage across all levels of our organization.

An interest in sports, and Football/Soccer in particular, would be beneficial for partnerships and understanding of our business.

**This role will be based in Vancouver, BC. Candidates located in Vancouver or willing to relocate to Vancouver will be prioritized. We may consider Seattle and Redwood City.

Responsibilities

• Operational lead for a defined EA SPORTS and other Franchise portfolio with the Studio, Publishing, Brand Marketing, Corporate and other relevant groups
• Support the development and operationalization the Commercial Franchise Strategy
  • Provide operational inputs, guidance, scenario planning and expertise
  • Confirm Franchise strategies and plans are supportable and executable
• In Partnership with Global Operations, develop, maintain & ensure successful execution of the Franchise Operations Plan
  • Incorporate all Franchise operational requirements
  • Include market and partner requirements
  • Communicate in a timely, accurate & comprehensive manner - to Global Operations’ groups, publishing, account management partners and other teams
  • Ensure new/complex elements are understood and executable
• Develop collaborative relationships between Global Operations and our partners
• Contribute to the development of Global Operations processes & playbooks
• Contribute to the Franchise operational success measurements; represent with partners for mutual success and continuous improvement
• Recognize and sponsor operational opportunities to increase efficiencies, implement tools and guide the team's executional capabilities

Deliverables

• Successful Launches/content releases of assigned Franchises
• Franchise Operations Plan - in Partnership with Global Operations functions
• Identify Product, Commercial & Brand Strategies
• Define Operational strategies & Franchise priorities
• Document Contractual Requirements & Commercial Commitments
• Develop Edition/Content Plan with Executional Requirements
• Inform on Platform Configuration Plan (in collaboration with Technical Account Manager)
• Franchise Specific Operational Success Measurements - Define & Represent to partners
• EA Portfolio Plan - Contribute to & co-present with Portfolio Ops Leadership
• Development Framework Milestones - Integrate important Operational requirements
• Operational Playbooks
• Operational Process Documentation

Partners

Studio Development and Operations, Global Operations, Commercial Franchise Mgt, Commercial Partners, Commercial Planning, Business Development, Corporate Compliance Teams (Finance, Legal, Tax)

Required Qualifications

• 10+ years of experience in a Commercial, Publishing, Product or Operations Management function
• Experience managing a product’s lifecycle with an understanding of the product development, go-to-market strategies & operational implementation - including the initiation, pre-launch, launch, post-launch services & end of life stages
• Experience working on a global product launch, switching from high-level company-wide strategy to detailed discussions
• Background working within the complexity of a full product lifecycle with multiple business models
• Team or department leader with experience directing multiple projects
• Effective at recognizing and acting on opportunities & making decisions with limited information
• A willingness to jump into the unknown and solve new problems; and think creatively to resolve challenges
• Penchant to learn, apply new concepts and desire to improve