Head of Account Management (Services)
Job Summary
Job Description
Lead the Account Management team at Razer Gold, driving revenue and partnerships globally. Manage key enterprise merchants, build relationships, and negotiate contracts. 8+ years of experience in account management or business development required, with proven leadership skills.
Must have:
- Account Management
- Business Development
- Leadership Skills
- Global Management
Good to have:
- Games Industry
- Payment Industry
- Strong Network
- Negotiation Skills
Perks:
- Global Mission
- #LifeAtRazer
3 skills required
Job Details
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
The candidate will lead the Account Management team within the Global Business Development team of Razer Gold and work closely with other functions including Sales, Marketing, Engineering etc to drive revenue and partnership opportunities globally. The candidate will also be responsible for managing key strategic enterprise merchants to strengthen our business relationship, expand our services, and drive top-line growth through our partnership with them.This position requires a self-directed individual with proven experience in managing multiple merchants relationships within a global matrix organization. An ideal candidate can demonstrate the ability to drive top line growth through past experiences and relative examples. Possession of a strong network of contacts in the games and entertainment industry and/or knowledge on payment industry for games and entertainment is an advantage(s).
- Lead the development and implementation of account plans) including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development
- Responsible for negotiations with our merchants, including drafting, reviewing and executing contracts
- Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn
- Provide a commercial perspective to tech, engineering and operational teams while coordinating new product initiatives that support the Razer Gold strategy or merchants’ requests
- Cultivate a strong lasting business relationship to clients through providing professional account management service in order to grow customer loyalty
- Act as a merchant advocate with a focus on improving the Razer Gold experience to unlock new avenues of business with existing clients and/or identify areas of improvement to meet sales objectives.
- Providing leadership to the function in the development
- Provide regular reports, briefings and reviews as required
Pre-Requisites :
- Bachelor's degree with at least 8 years of relevant working experiences in account management or business development.
- Strong and proven leadership skill in managing a account management team globally.
- Strong quantitative and analytical skills with the ability to consume, process and transform large amounts of information into actionable business insights and develop strategies for our merchants.
- Successful track record in building rapport and relationships with stakeholders externally and internally with exposure to working across geographies
- Ability to work in a fast-moving complex matrixed environment.
- Good decision-making skills and effective problem solver.
Desired Skills:
- Demonstrate superior abilities in communication, active listening, negotiation and presentation at all levels of an organization, including executive and C-level.
- Keen sense and interest in latest technology developments, market trends, near future trends and web technologies.
- Has a strong network of contacts in the games, entertainment, or payments industry.
- Highly organized, adaptable, and proactive. Ability to think outside of the box.
- Extensive, accurate current knowledge of company offerings and industry trends.
- Fast learner, self-motivated, and self-starter who can act on own initiatives.
- Knowledge on payment industry for games and entertainment is an advantage.
Are you game?
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About The Company
At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.
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