Information Developer II

3 Weeks ago • 2-4 Years

About the job

Summary_{By Outscal}

Rocket Software is seeking a dynamic Information Developer II to craft user-friendly content for software products. Must have 2+ years of experience, fluency in plain English, and ability to learn new tools. Experience with DITA and HTML is preferred.

About the job

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners.

Rocket Software is looking for a dynamic Information Developer II to join our vibrant, global content team. Exhibiting a deep understanding of user and business goals, the ideal candidate crafts easy-to-use, effective content that contributes to customer success at every stage of the user journey.

Essential Duties and Responsibilities:

Develops product content for one or more software products

Writes content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correct

Takes occasional guidance from the manager or team lead to write new content or update existing content

Independently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technology

Identifies and recommends improvements to style guides and processes

With support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional help

Exhibits an understanding of the products, industry, and business domain

Works closely with an editor on content deliverables; uses assigned checklists to perform self-edits

Tests all content in an installed, pre-release version of the products.

Required Qualifications:

Bachelor’s degree in Technical Communication, Journalism, English, or a technical discipline

2+ years of experience in working as an Information Developer

Fluency in plain English, minimalism, and structured authoring

Ability to quickly learn new tools and technologies

Passion for enhancing the product experience

Self-motivated, detail-oriented team-player with excellent time-management and organizational skills

Proven ability to meet strict deadlines, prioritize work, and manage multiple assignments

Ability to think critically about the user journey and develop appropriate content

Preferred Qualifications:

Experience with DITA and HTML

Knowledge of JSON, JavaScript, Markdown, or CSS

Knowledge of video creation and graphic creation

Knowledge of and ability to work in command line environments

Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z

Education:

Bachelor’s degree in Technical Communication, Journalism, English, or a technical discipline

2+ years of experience in working as an Information Developer

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!