IT Helpdesk

IT Helpdesk Responsibilities:

1. Production Monitoring and Technical Support:

• Monitor production scheduling, execution, and completion of jobs.

• Provide technical support as required.

2. Preventive Maintenance and Setup:

• Perform scheduled preventive maintenance.

• Set up and configure desktop computers, including software installation and hardware peripheral setup.

• Repair hardware peripherals as needed.

3. Security Management:

• Enhance laptop security by configuring antivirus settings (port blocking, web blocking).

• Manage hardware and software security.

4. Troubleshooting and Maintenance:

• Troubleshoot, track, report, repair, and maintain computer equipment.

• Diagnose hardware and software issues on personal computers and peripherals.

• Escalate complex issues to appropriate technical resources.

5. Documentation and Reporting:

• Maintain up-to-date records/logs of IT tickets.

6. User Support and Management:

• Resolve queries independently.

• Manage employee onboarding and offboarding, including user account administration.

• Train end-users on technology tools and applications.

7. Vendor Coordination and Inventory Management:

• Coordinate with hardware and software vendors to resolve equipment and software issues.

• Manage and maintain inventory of all equipment, software, and licenses.

• Recommend system equipment upgrades.

8. Telephony and Cloud Management:

• Manage IP telephony devices.

• Manage cloud storage platforms, including creating team folders.

• Supervise contractors with access to create VPN accounts.

9. Backup and Disaster Recovery:

• Manage and maintain backup and disaster recovery systems.

• Support complex technical projects.