Lead Collections - Consumer Lending

2 Months ago • 10 Years +

Job Summary

Job Description

As the Lead Collections - Consumer Lending, the role involves monitoring and controlling delinquency, minimizing credit losses, and driving higher resolution rates. Responsibilities include developing and executing collection strategies, working with risk heads to identify and manage risks, and reviewing and minimizing collection costs. The role requires daily monitoring of the delinquent portfolio, developing an understanding of partners' business goals, and leading the collections function, championing continuous improvements. Additionally, it includes implementing new strategies to reduce flows, managing stakeholders, and delivering training. The candidate should be result-oriented, able to work under pressure, and continuously seek advanced technologies. The role requires taking control of processes at the business level and creating efficiencies by restructuring processes or policies along with automation.
Must have:
  • 10+ years of collections experience.
  • Experience in NBFCs, Banks, or Fintech.
  • Experience managing a large team across India.
  • MBA / Graduate from top tier institutes.
  • Ability to work with senior leadership.
Perks:
  • Insurance Benefits - Medical, Critical Illness, Accidental, and Life Insurance.
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System.
  • Parental Support - Maternity, Paternity, Adoption Assistance, and Day-care Support Programs.
  • Mobility Benefits - Relocation, Transfer Support, and Travel Policies.
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, and Leave Encashment.
  • Other Benefits - Higher Education Assistance, Car Lease, and Salary Advance Policy.

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Responsibilities:
 Monitor and Control delinquency and minimize credit losses for unsecured lending products.
 Drive Higher resolution rates across buckets.
 Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment.
 Work with Risk heads to decipher risks associated with new or enhanced products and enhance the team’s ability to identify measure and monitor market risk.
 Review, maintain control and minimize the cost incurred towards collections of dues.
 Daily monitoring and regular reviews of delinquent portfolio to make location level strategy effectively give directions and to have smooth operations at all locations Pan India.
 Develop in an in-depth understanding of our partners' business goals to identify win-win opportunities for our partnerships
 To be the thought leader for the collections function, championing the cause of continuous improvements in the Function’s performance.
 Strong Analytical & Problem-solving ability – The ability to systematically think through a problem.
 Implement new strategies to reduce flows, initiate effective tools to enhance collection and collections tracking mechanisms.
 Ability to manage multiple stakeholders from internal and external by exhibiting strong business acumen.
 Highly result oriented, ready to take challenges and able to work under pressure.
 Ability to deliver training on Improvement methodologies, New strategies and Technologies.
 Leading the efforts towards tracking operational cost, optimizing existing resources and achieving higher results with the minimal efforts, and continuously look out for deploying advance technologies at the regular intervals. Taking control of the processes at Business level and creating efficiencies by restructuring process / policy along with automating by working with
the collaboration of product team.

Attributes we are looking for
 10+ years of collections experience, with expertise in process excellence as well for Existing and New Business.
 Experience in New age NBFCs or Banks or Fintech is mandatory.
 MBA / Graduate from top tier institutes
 Experience of managing a large team across india is mandatory.
 Ability to work with senior leadership and management teams across business units.
 Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team.
 Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results.
 Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.
 Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



Bengaluru, Karnataka, India (On-Site)

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