Learning & Development Associate Director

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

The Learning & Development team sits at the center of our Operations department and partners with our frontline teams to develop and execute strategic initiatives and accelerate the business’s effectiveness and efficiency. Reporting to the Head of Pg Distribution, our Learning & Development Leader will work closely with our Sales, Case Management, CRM and Marketing teams to develop and deliver strategic and tactical training methods across our life insurance business.

You’ll help to design, develop and deliver exciting training programs and high-impact initiatives across our Operations team organization and our business lines. You will play an integral role in developing Pg’s operations strategy, enhancing the performance of our teams, contributing to our culture while helping to upskill our talent! 

WHAT YOU’LL DO

• Take the lead on designing, developing, implementing and facilitating training and development programs to support the Inside Sales, Case Management, and Quality Assurance teams across our business lines (Life & Disability,) to ensure optimal employee retention and performance
• Utilize a variety of learning methods including, but not limited to, Atrium, classroom sessions, conference calls, webinars, external software tools, etc.
• Expand on existing programs for new hires, including operations-specific training on systems, policies and procedures, methodologies and customer service
• Prepare and conduct assessments to measure training effectiveness, retention, and performance
• Develop an overall learning agenda based on regular needs assessments and training priorities
• Track training participant results and satisfaction and identify opportunities for improvement in collaboration with leadership
• Partner with and develop training "champions" to assist with best practices information collaboration and sharing
• Assist teams with proper goal-setting tools for career and personal development 

WHAT YOU’LL NEED:

• 10+ years professional experience in designing and building training and development programs, ideally with some experience in a high-growth / startup environment
• Natural people leadership skills with the ability to quickly build trust with multiple stakeholders
• Exceptional written and verbal communication skills with an emphasis on public speaking
• Extensive process-driven project management capabilities, with diligent attention to detail and superior organizational skills
• Deep subject matter expertise and knowledge in training and coaching methodologies for sales and non-sales teams
• Passion and interest in financial services / financial protection
• Proficiency with MS and Google applications, Apple products, CRM and LMS

 WHAT’S IN IT FOR YOU?  

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website.  We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. 

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