Logistics Coordinator

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

Overview:
The Logistics Coordinator is responsible for overseeing day-to-day logistics operations, managing shipments, troubleshooting issues with carriers, and ensuring efficient transportation processes. This position plays a key role in maintaining service levels, resolving issues, and supporting various internal and external teams to ensure smooth logistics flow.

Key Responsibilities:

• Day-to-Day Operations:
• Track, trace, and schedule all loads, troubleshooting carrier issues as they arise.
• Ensure all shipments are appropriately updated in real time throughout the life cycle of the load.
• Monitor and provide timely responses to internal and external emails and Slack communications.
• Act as an escalation point for resolving issues that impact service or delivery.
• Carrier and Vendor Management:
• Maintain regular communication with carriers (small parcel, full truckload, LTL, intermodal, air freight) and third-party warehouses to ensure high service levels and prompt issue resolution.
• Manage contract and spot rates for loads, secure appropriate capacity, and tender freight to carriers.
• Negotiate rates with carriers as needed to ensure competitive pricing and timely service.
• Operational Support:
• Work with internal tools and escalate issues or process improvements as necessary.
• Light weekend and after-hours work for tracking and resolution.
• Collaborate with internal teams to ensure smooth operations and resolve any logistics challenges.
• Reporting and Claims Management:
• Audit and reconcile invoices prior to payment by accounts payable.
• Raise claims and other exception items as required, ensuring they are tracked and resolved.
• Maintain data accuracy within internal tools and systems.
• Work cross-functionally with departments to proactively communicate shipment details and exceptions.
• Exception Handling:
• Manage exceptions such as rescheduling, delays, and tracking shipments to final destinations.

Qualifications:

• Experience: 2+ years of experience managing logistics, preferably within a freight brokerage with a focus on truckload.
• Skills:
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of transportation modes (truckload, LTL, intermodal, air freight).
• Experience with rate negotiation and capacity management.
• Proficiency in logistics software/tools and Microsoft Office.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.