Operation Process Excellence Manager (SME)

POSITION SUMMARY
The Area SME is the processes and systems expert in the Area.
- The person is the first point of contact for Area superusers, and Global implementation team and/or FPO, a Partner to Country Landside Manager and Area or respective Continuous Improvement Manager in recognizing, recommending and implementing areas of improvements.
- Drive end-to-end process standardization & digitalization for product across platforms/ applications.
- Key contributor to drive successful implementation of future platforms required in Landside Operations team. This includes drive change management, participate in/co-ordinate Pre-rollout, implementation and post -system roll out with quality inputs, support and escalation.
- Area Go to person to global team with Platform enhancement

Who We Are

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

KEY RESPONSIBILITIES

1. Digitalization

• Key contributor to drive successful implementation of future platforms required in Landside Operations. This includes drive change management, participate in/co-ordinate Pre-rollout, implementation and post -system roll out with quality inputs, support and escalation.
• Engage local stakeholders – upstream and downstream functions for incoming change
• Own the system change request for the Area: Evaluate change requests / ideas from Super User, raise change requests/ ideas as well as follow up with global FPO
• Be the Area escalation point for issues as aligned/ required.
• Ensure platform milestones is delivered as planned.
• Escalate to Area senior management when platform functionalities are not in place as planned.

2. Process Standardization/ Transformation

• Drive users, together with Country Landside Operations managers, to adopt new way of working when new platform is rolled out.
• Drive process standardization in the area with the goal to deliver better productivity, quality and customer satisfaction
• Reduce process variations across products or identify solution based of platform if needed
• Be assistance to create standard SOP
• Automation - idea generation and consultant of process and system to automation team

3. People Capabilities

• Ability to understand business requirements and translate business solution into process standardization
• Ability to manage various stakeholders that are involved.
• Provide guidance to Area SU/ local SU’s/End users to resolve process/platform related issue.
• Ensure all system training needs for local SU's and local organization are covered

4. Customer Centricity

• Provide guidance/clarification for business users, ensuring minimum impact to our external customers on our Service Delivery

Key Performance Indicators

• Platform Delivery milestone
• Super user knowledge and adoption
• End Users usage (User adoption)
• Vendor Satisfaction – in connection with vendor management
• Global KPI/ Platform KPI as agreed

KEY COMPETENCIES

• Minimum 03 years’ professional experience at similar process excellence role(s) in transportation / logistics industry.
• Strong process knowledge, but not limited to, Landside transportation. Interests and understand business knowledge and its regulation, and interest in process and systems of relevant products
• Language proficiency: Native Vietnamese level, fluent English level
• Stakeholder management – Be able to engage different level of stakeholders
• Good communicator with ability to interpret and relay technical messages between technical and non-technical people
• Analytical skills
• Strong lean and continuous improvement mindset
• Good customer centricity mindset
• Good training and coaching skills 
• Possess change management skill
• Technical project lead/UAT

#LI-DNI

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.