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Careers","display_name":null,"logo":"https://outscal-lms-data.s3.ap-south-1.amazonaws.com/company-image/production/maersk-careers/maersk-careers_logo_10_16_2024__09_50_03.jpg","description":null,"slug":"maersk-careers","company_partnership_info":"not-a-partner","about":null},"unmapped_company":"maersk","display_name":"Regional Program Manager","title":"Regional Program Manager","min_experience":7,"max_experience":null,"text_body":"\u003cdiv class=\"css-ey7qxc\"\u003e\u003cdiv data-automation-id=\"jobPostingDescription\" class=\"css-oplht1\"\u003eMaersk is looking for a Regional Program Manager to join their Supply Chain Team. The RPM is accountable for managing stakeholder relationships with customers and driving service delivery to meet customer expectations through customer service organizations in the specified areas and countries. This responsibility encompasses the WCA and AFR regions, where Maersk operates for the designated customer(s).\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp\u003eThe RPM provides oversight of operational performance and offers guidance on areas for improvement. Collaboration with other members of the global account team is essential to ensure desired performance and service levels are achieved. As an ambassador for 'Operational Excellence,' the RPM actively promotes the sharing of best practices. Periodic reviews with customers are conducted to ensure that internal performance is reflected in customer satisfaction.\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eKey Responsibilities\u003c/b\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cu\u003eService delivery and customer satisfaction\u003c/u\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eMaintain and improve customer satisfaction levels (NPS and/or customer KPI)\u003c/li\u003e\u003cli\u003eMaintain and improve internal measurement and visibility of operational performance.\u003c/li\u003e\u003cli\u003eEnsure internal KPIs are aligned with customer agreed KPIs and that there is one data set globally that reflects the customer experiences and internal performance.\u003c/li\u003e\u003cli\u003eBe the Account ‘point-of-contact’ and ‘go-to’ person for operations and service escalations\u003c/li\u003e\u003cli\u003eEnsure all SOP/IOP(s) are adhered to and shortfalls are corrected on priority\u003c/li\u003e\u003cli\u003eLead/drive service improvement initiatives including providing solutions to customer services at countries/areas\u003c/li\u003e\u003cli\u003eLead or co-lead new/ additional business implementations along with the implementation team\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cu\u003eProductivity and Profitability\u003c/u\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eOwnership of total account gross profit within assigned geographies\u003c/li\u003e\u003cli\u003eResponsible to drive end-to-end account productivity. Deploy efficiency gain initiatives to further drive optimal cost to serve for the assigned account\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cu\u003eLeadership and People Development\u003c/u\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eEnsure to have a baseline with FTE visibility and team structure\u003c/li\u003e\u003cli\u003eSet up a plan for on-boarding, training and development (SOP quiz/certification) of customer service teams\u003c/li\u003e\u003cli\u003eEstablish and maintain a good succession plan in place in collaboration with CS managers\u003c/li\u003e\u003cli\u003eBe involved in objective setting \u0026amp; performance management of customer service team\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cu\u003eCollaboration \u0026amp; community development\u003c/u\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eEngage with Key Customer Manager (KCM) in sale organization to jointly lead business growth and development through co-creation of value proposition, response to customer needs and inquiries etc.\u003c/li\u003e\u003cli\u003eInitiate area / regional Program Management meetings, calls and share best practices proactively\u003c/li\u003e\u003cli\u003eTake ownership of customer-initiated projects and ensure internal resourcing is appropriate to execute within the agreed timeline\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003ch2\u003e\u003cb\u003eRequirements:\u003c/b\u003e\u003c/h2\u003e\u003cul\u003e\u003cli\u003eBachelor/Master’s degree preferably in \u003cspan style=\"word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;\"\u003eBusiness/Logistics/Engineering\u003c/span\u003e\u003c/li\u003e\u003cli\u003eMaersk SCM/4PL systems and products understanding\u003c/li\u003e\u003cli\u003e7+ years relevant experience with a proven track record in customer service management\u003c/li\u003e\u003cli\u003eUnderstanding and passion for driving Service Excellence in the business\u003c/li\u003e\u003cli\u003eAbility to work in a matrix organization and influence decision makers\u003c/li\u003e\u003cli\u003eProven and sustained track record of delivery, with focus on driving results through others\u003c/li\u003e\u003cli\u003eExperience of working with wide variety of complexity, improvement lean tools.\u003c/li\u003e\u003cli\u003eExcellent communication skills and ability to influence through stakeholders\u003c/li\u003e\u003cli\u003eBe a team player supporting the \u003cspan style=\"word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;\"\u003eglobal/regional/country\u003c/span\u003e teams proactively\u003c/li\u003e\u003cli\u003eAbility to build strong effective networks\u003c/li\u003e\u003cli\u003eStrong analytical skills will not be obligatory but preferred\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cspan\u003eMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cspan\u003e\u003cspan\u003eWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing\u0026nbsp; \u003c/span\u003e\u003ca rel=\"noopener noreferrer\" target=\"_blank\" href=\"mailto:accommodationrequests@maersk.com\"\u003e\u003cspan\u003e\u003cspan style=\"word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;\"\u003eaccommodationrequests@maersk.com\u003c/span\u003e\u003c/span\u003e\u003c/a\u003e\u003cspan\u003e.\u0026nbsp;\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e","unmapped_location":"pk karachi","location_type":"on-site","job_role":"","min_ctc":null,"max_ctc":null,"job_type":"full-time","tech_stack":["communication","team-player"],"slug_v2":"regional-program-manager-at-maersk-careers-in-karachi-sindh-pakistan-1","external_job_link":"https://maersk.wd3.myworkdayjobs.com/en-US/Maersk_Careers/job/Regional-Program-Manager_R125178?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","jobStatus":"active","activated_date":"2024-10-22T19:07:45.423Z","ai_content":{"__typename":"JobAIContent","must_have":[],"good_to_have":[],"perks":[],"summary":null},"createdAt":"2024-10-25T19:21:58.709Z","similar_jobs":[{"__typename":"SimilarJobs","title":"Technical Program Manager","company_id":{"__typename":"Company","display_name":"Autodesk","logo":"https://outscal-assets.s3.ap-south-1.amazonaws.com/production/company/10_26_2024__07_10_59.png","slug":"autodesk"},"activated_date":"2024-10-25T19:09:26.125Z","location":{"__typename":"Location","label":"Vancouver, British Columbia, Canada","country":"Canada","locality":"Vancouver","area":"British Columbia"},"location_type":"on-site","external_job_link":"https://autodesk.wd1.myworkdayjobs.com/en-US/Ext/job/Senior-Technical-Program-Manager_24WD83027?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"671befd49c8782c7ce88919c","_id":null,"slug_v2":"technical-program-manager-at-autodesk-in-vancouver-british-columbia-canada-1"},{"__typename":"SimilarJobs","title":"Systems Engineering Program Manager","company_id":{"__typename":"Company","display_name":"HP","logo":"https://outscal-lms-data.s3.ap-south-1.amazonaws.com/company-image/production/hp/hp_logo_10_16_2024__09_50_00.jpg","slug":"hp"},"activated_date":"2024-10-25T19:06:49.931Z","location":{"__typename":"Location","label":"Singapore, Singapore","country":"Singapore","locality":"Singapore","area":null},"location_type":"on-site","external_job_link":"https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Systems-Engineering-Program-Manager_3143100-2?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"671befd39c8782c7ce888028","_id":null,"slug_v2":"systems-engineering-program-manager-at-hp-in-singapore-singapore-1"},{"__typename":"SimilarJobs","title":"Energy \u0026 Utilities |Project - Program Manager","company_id":{"__typename":"Company","display_name":"Devoteam","logo":"https://outscal-lms-data.s3.ap-south-1.amazonaws.com/company-image/production/devoteam/devoteam_logo_10_16_2024__09_12_57.jpg","slug":"devoteam"},"activated_date":"2024-10-25T14:36:32.700Z","location":{"__typename":"Location","label":"av joão ii 43, 1990 084 lisboa, portugal","country":null,"locality":null,"area":null},"location_type":"remote","external_job_link":"https://jobs.smartrecruiters.com/Devoteam/744000020452851-energy-utilities-project-program-manager?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"671befd59c8782c7ce88b9b0","_id":null,"slug_v2":"energy-utilities-project-program-manager-at-devoteam-in-av-jo-o-ii-43-1990-084-lisboa-portugal-1"},{"__typename":"SimilarJobs","title":"Manufacturing Operations, Technical Program Manager Internship/Co-Op","company_id":{"__typename":"Company","display_name":"Zoox","logo":"https://outscal-assets.s3.ap-south-1.amazonaws.com/production/company/09_06_2024__15