Operations Control Tower
Job Summary
Job Description
The Operations Control Tower role involves 24/7 monitoring and control of Maersk Transport operations to ensure timely and compliant execution of transport orders. Responsibilities include proactive shipment tracking using various tools, ensuring compliance with SOPs and regulations, communicating issues to stakeholders, maintaining accurate operational reports and data, and following business contingency plans. The role requires collaboration with relevant parties to meet service quality standards and actively seek continuous improvement opportunities. The position is based in Chonburi (Laem Chabang area) with potential domestic travel.
Must have:
- 1-3 years of experience in transportation or freight forwarding.
- Bachelor’s degree in Logistics or related field.
- Excellent communication and interpersonal skills.
- Ability to work long hours and shift rotations.
- Proficiency in MS Office (Words, Excel, Power Point).
Good to have:
- Fast learning and high problem-solving skills.
- Basic knowledge of the Transportation industry and related legal.
- Good process understanding & digital proficiency.
- Strong execution mindset.
4 skills required
Job Details
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Key responsibilities
- In shift working(day shift, noon shift and night shift rotation) to cover 24/7 Maersk Transport operations.
- 24/7 controlling transport operations within Maersk Group to ensure they are followed transport orders.
- Ensure that all truck/shipment are 100% proactively monitored and on track by using appropriate tracking tools which not limited to Maersk Control Tower Dashboard, GPS or Maersk transport management system but also manual phone calling to own fleet/vendor truck controller team or driver when required.
- Ensure that all assigned trucks are fully complied with SOP, health/safety regulations for both customer and internal Maersk SOP, as well as local law compliant.
- Cooperate with all relevant parties to ensure that all truck/shipment are completed and meeting Service quality since pick up until delivery.
- Proactively, immediately communicate to relevant stakeholder on non-compliance problem, irregularity, or any failures on service quality.
- Ensure that all operations reports are being updated and completed as real time status as purpose for shipment visibility, billing tracking, performance management.
- Maintain data accuracy in Maersk Transport Management System and any other operational database.
- Ensure that Business Contingency plan will be followed efficiently in any unexpected incident or crisis that may impact to daily transportations.
- Ensure all correspondences are replied timely as per guideline.
- Ensure that all orders in transport management system will be completed on time.
- When required, will be able to go out onsite to support case investigation, as well as site/road survey regarding with safety assessment.
- Establish good relationship with vendor and internal stakeholders.
- Identifies underperforming areas in transportation and suggests improvements or resolutions to problems.
- Be fully responsible for customer satisfaction across Maersk product offering (own customers).
- Willingness to go the extra mile towards the customers & with focus on providing solutions.
- In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
- Working location in Chonburi (Laem Chabang area) and be able to travel domestically for onsite support.
- 1 -3 years of work experience in similar role of Transportation industry or Freight Forwarder.
- Bachelor’s degree in Logistics Management, supply chain or related field.
- Fast learning and high problem-solving skill.
- Excellent communication and interpersonal skills, with the ability to work independently and as a team.
- Energetic, dedicated for work, well-organized, and Self-Initiated
- Basic knowledge of the Transportation industry and related legal
- Analytical and problem-solving skills
- Good process understanding & digital proficiency
- Ability to work long hour and in shift rotation(Day shift, noon shift and night shift).
- Ability to work and base in Chonburi Province (Laem Chabang area) is a must.
- Ability to work under pressure keeping quality in focus.
- Strong execution mindset
- Excellent MS office skills (Words, Excel, Power Point).
- Good command of writing & speaking English
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About The Company
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
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