Operations Services Representative

Responsibilities (including but not limited to):

• Work effectively in a team environment, maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments
• Handle heavy volume of internal service calls, as well as e-mails, faxes and walk-in requests with courtesy and efficiency
• Data entry of customer service work orders, close-outs and filing
• Data entry of Security gate passes into system and following appropriate protocol in the following of any Security policies
• Classify special requests, emergency calls, and executive requests as per established policy and handle accordingly
• Prioritize and dispatch service orders to appropriate departments and outside vendors
• Administer general information to customers
   

The requirements include:

• Proven customer service affinity; an ability to relate to customers; proven interpersonal skills to assure successful interaction with coworkers and assorted departments and vendors
• Excellent verbal and written communication skills
• Proven proactive problem-solving skills
• Proven judgment and patience in challenging situations
• · Proven ability to multi-task and prioritize effectively in a fast-paced environment
• Detail oriented individual
• Ability to retain information
• Working knowledge of Microsoft Word, Microsoft Access
• The ability to type 40 WPM at minimum.
• 3-5 years applicable Customer Service experience
• Flexible work schedule; department coverage requires availability from 5:00am – 5:30pm; subject to change based on business needs
• All other duties, as assigned
   

Facility Services & Support, Guest Services Operations team processes work orders for all Burbank, Glendale, and North Hollywood Disney facilities, along with ABC Prospect lot.
 

This position falls within the jurisdiction of the OPEIU Collective Bargaining Agreement.