Partner Success Intern

Key Responsibilities:

• Administrative Support:
  Assist with day-to-day administrative tasks including data entry, filing, and document management. Ensuring good follow-up with Merchant Referral Partners (MRP) on missing or additional documents required.

• Prepare invoice for commercial billing:
  Ensure proper billing of Set-up fees and terminal rental fees based on commercial agreements. Liaise with finance team for account receivable on expected payments from merchants.

• MRP Management:
  Initiate regular meetings, source & consolidation information to response to questions posted from MRP. Checking with MRPs on inactive account to get merchant account to activate transaction usage.

• Reporting: Prepare reports and presentations to communicate findings and recommendations to stakeholders.

• Payment terminal deployment:
  Work with operations team to ensure payment terminals are prepared duly by operations department and ensuring payment terminals are installed properly on time.

• Other Duties: Perform other related duties as assigned by the Business Development Manager on demand.

Learning Objectives:

• Develop proficiency in data entry, filing, and document management systems.

• Enhance skills in tracking and following up on missing or additional documents with Merchant Referral Partners (MRP).

• Understand the process of preparing proforma invoices for commercial billing.

• Gain knowledge of billing procedures for set-up fees and terminal rental fees based on commercial agreements.

• Learn to liaise effectively with the finance team to manage accounts receivable and ensure timely payments from merchants.

• Acquire skills in organizing and conducting regular meetings with MRPs.

• Learn to source and consolidate information to respond to MRP inquiries.

• Develop strategies to engage with MRPs and reactivate inactive merchant accounts.

• Master the preparation of reports and presentations to communicate findings and recommendations to stakeholders.

• Enhance ability to analyze data and present it in a clear and concise manner.

• Understand the procedures for preparing and deploying payment terminals.

• Learn to coordinate with the operations team to ensure timely and proper installation of payment terminals.

• Develop flexibility and adaptability to perform various tasks as assigned by the Business Development Manager.

• Enhance problem-solving skills and the ability to handle ad-hoc tasks efficiently.
   

Candidate Requirements:

• Currently pursuing a degree in Business Administration, Management, or a related field

• Strong organizational and time management skills.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to work independently and as part of a team.

• Attention to detail and problem-solving skills.

• Previous internship or work experience in an administrative role is a plus.