Key Responsibilities:

• Develop and maintain relationships with clients and acting as the primary point of contact during the onboarding process.
• Oversee all aspects of BPaaS onboarding projects including project initiation, project planning (internal/external), scope management, resource management, time management, project governance, controlling, and reporting.
• Together with Service experts, provide guidance and support, explaining SimCorp’s standard business processes, service features and answering questions to facilitate

customer understanding and manage customer expectations with regards to the service outcome as well as potential scope changes. Ensure a consequent tell-approach is applied in the service onboarding.

• Collaborate with cross-functional teams including Sales, SaaS, Product Development, Professional Services as well as program managers/project managers on larger deals to streamline onboarding process, jointly develop onboarding plans to ensure efficient service delivery and ensure common goals.
• Monitor project timelines, milestones, and deliverables, and provide regular updates to BPaaS leadership team.
• Understanding how to manage change as a process and applying all the rigor and discipline around the change management process. Handling competing and conflicting demands and changing the approach to effectively address the situation.
• Continuously identify opportunities to improve onboarding process and documentation of best practices, with a focus on enhancing efficiency and the overall customer experience.
• Stay up-to-date with the SimCorp’s financial products and services to effectively guide customers through the onboarding process.
• Maintain and update SLAs, policies, and other critical service documentation in collaboration with the delivery team.

What we value:

Most important is that you can see yourself contributing and thriving in the position described above. We would expect you to be proficient in several of the following skills and be able to upskill to a high standard for the remainder.

• Practical experience in customer onboarding within the Asset Management or Asset Servicing industry.
• Demonstrated experience working with SimCorp Dimension.

• Great project management skills, with the ability to handle multiple projects simultaneously.
• Bachelor's degree in finance, Business, or a related field. MBA or relevant certifications (e.g., CFA).
• Significant knowledge of financial technology and business processes, especially with asset managers, pension funds, insurance companies or Asset servicers.
• PMI/PMP, Prince 2 or equivalent certification
• Detail-oriented with good organizational and problem-solving abilities.
• Advanced communication and interpersonal skills, with an emphasis on client relationship management.
• Fluent in English
• Ability to work both individually and collaboratively within a team.
• Readiness to travel to customer sites from time to time.

BENEFITS

Benefits Industry-leading salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a work & work-life balance: flexible work hours, and a hybrid workplace model. On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company's development. There is never just only one route - we practice a tailored approach to professional development to support the direction you want to take.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any nonprofessional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. For any questions you are welcome to contact Swati Pal (Swati.pal@Simcorp.com), Talent Acquisition Partner, at email address. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you.

The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.