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Residential Product Engineering Intern

New South Wales, Australia (On-site)

Residential Product Engineering Intern

47 Minutes ago • Upto 1 Years • Research & Development • Undisclosed

About the job

6 skills required for this role

Add these skills to join the top 1% applicants for this job

unity

python

linux

foundation

data-analytics

talent-acquisition

Job Description

This internship with Tesla Energy's Product Engineering team in Sydney, Melbourne, or Adelaide focuses on ensuring optimal performance of residential energy products. Responsibilities include troubleshooting hardware, software, and firmware issues, determining root causes of product failures, defining actions for field service and technical support teams, providing expert support on escalated customer cases, contributing to documentation and training materials, developing internal software tools and dashboards, and analyzing fleet data to identify performance trends. The ideal candidate possesses a strong engineering background and is proficient in problem-solving and data analysis. A 6-month full-time commitment is required.

Must have:

Troubleshoot hardware/software/firmware issues
Determine root cause of product failures
Define actions for field service teams
Provide expert support on customer cases
Develop internal software tools & dashboards
Analyze fleet data & create insightful reports
Engineering degree (related field)
Strong engineering fundamentals

Good to have:

Experience with battery/power systems
Proficiency in Python
Knowledge of CAN Bus communication
Familiarity with Linux-based applications

What to Expect

Join Tesla Energy's Product Engineering team and play a key role in ensuring the optimal performance of our residential energy products. As an intern, you will dive deep into fleet-wide data, troubleshoot issues, and develop solutions to enhance the customer experience. You'll collaborate with various teams, including field service, technical support, and software/firmware engineering, to identify and address challenges related to performance, operation, and maintenance.

This role can be based in Sydney, Melbourne or Adelaide. The Recruitment team will be in touch with successful applicants in January.

What You’ll Do

Troubleshoot and resolve hardware, software, and firmware issues impacting Tesla's Residential Energy customers.
Determine the root cause of product failures and drive improvements through design, software/firmware, or manufacturing changes.
Define and publish clear actions for field service and technical support teams to address specific failure modes.
Provide expert support on escalated customer cases to minimize system downtime.
Contribute to the creation of documentation and training materials for the commissioning, operation, repair, and service of Tesla's Residential Storage products.
Develop internal software tools and dashboards to improve efficiency and reporting.
Analyse fleet data and create insightful reports to track performance and identify trends.

What You’ll Bring

Pursuing or graduated with a degree in Mechatronics Engineering, Electrical Engineering, Mechanical Engineering, Software Engineering, Physics, or a related field.
Strong foundation in engineering fundamentals, with an understanding of firmware/software-enabled systems.
Proactive problem-solver with a positive attitude and the ability to tackle complex challenges.
Available for a full-time, 6-month internship.

Desired Skills: