Resort Concierge - 3rd Shift - Part Time

1 Month ago • 1 Years +

Job Summary

Job Description

The Resort Concierge - 3rd Shift at Walt Disney World provides exceptional overnight guest service. Responsibilities include anticipating guest needs, handling check-in/out procedures, managing reservations (dining & rooms), processing transactions, resolving guest issues, and promoting tickets/services. This role requires autonomous work with little supervision, excellent communication skills, and proficiency in multiple software applications. The position involves heavy lifting, and additional PPE may be required. A passion for guest service and problem-solving is essential.
Must have:
  • Proactive guest engagement
  • Overnight availability (3 days)
  • Exceptional communication skills
  • Problem-solving abilities
  • Software proficiency
  • Handles cash and credit transactions
Good to have:
  • Disney experience
  • Hotel operations experience
  • Bilingualism
  • Familiarity with reservation systems
  • Microsoft Teams experience
  • Knowledge of WDW routes
Perks:
  • Shift differential ($1.00/hour)
  • Select benefits (medical, financial, etc.)

Job Details

Job Summary:

Resort Concierge - 3rd Shift Cast Members create magic for our Guests by anticipating their arrival to the Walt Disney World Resort, welcoming Guests in a humble and friendly manner, and providing the highest level of service during overnight hours! We work autonomously and have a high level of responsibility in an environment with little to no supervision. In this role, we provide personalized Guest Service, follow-up throughout our Guests' stay, and extend appreciation upon departure. We also use a mobile device or computer while assisting Guests with check-in, check-out procedures, and other services including itinerary planning and Guest Service Recovery.

The pay rate for this role in Florida is $18.70 per hour. 3rd shift Resort Concierge Cast Members will be paid a $1.00 shift differential.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.


This posting is for Resort Concierge 3rd Shift. 3rd shift positions can be scheduled to start at 10:00 p.m. or later and must be available until 9:30 a.m.

To expedite consideration, we highly recommend that you upload your resume when completing the application for this posting.

Responsibilities:

  • We are responsible for proactively engaging and anticipating Guest needs, answering questions, giving directions, and other information
  • Autonomously work during the overnight hours, with a high-level of responsibility in an environment with little to no supervision
  • We create, modify, and cancel dining & resort rooms reservations while providing comprehensive information about the resorts and dining using numerous software applications
  • Promote and sell tickets, as well as process Guest transactions through a point-of-sale system, including cash handling, credit card and touch-less payments
  • We provide Guest Service when problems arise and help find solutions with Guests and Cast Members
  • Build and maintain relationships with Guests and Cast Members from all lines of business to provide excellent service to both our Guests and Cast
  • Adaptability to the fluctuating needs of our operations and the plans of our Guests
  • Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
  • Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications:

  • Part-Time Resort Concierge 3rd Shift roles require THREE (3) days of FULL availability to start at 10:00 p.m. or later, and must be available until 9:30 a.m.
  • Part-Time Resort Concierge 3rd Shift Cast Members will need to be FULLY available for the first 2 weeks after their start date
  • Passion for serving others and demonstrated problem-solving skills while maintaining professional etiquette
  • Strong written, verbal and interpersonal communication skills
  • Proven grammar proficiency as well as computer proficiency while navigating through multiple computer applications
  • Maintain safety of our Guests while operating vehicles, including with passenger
  • Driver's license from any state

Preferred Qualifications:

  • One (1) year in a Disney Guest facing role or related professional experience
  • Experience with hotel operations
  • Bilingual preferred
  • Proficiency in HERO, LILO or other property management/hospitality reservation software
  • Familiarity with Microsoft Teams software program/app
  • Knowledge of routes & roadways to destinations within the Walt Disney World Resort®, including Theme Parks, Water Parks, Resorts, and Disney Springs

Preferred Education

  • Hospitality Management Degree (B.A. or B.S) or current enrollment in a college/university earning a degree in Hospitality Management

Additional Information:

KEYWORDS: CONCIERGE, WDW Casting, WDW: Walt Disney World Casting Hourly Jobs

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From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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