SAP Support Professional

Job Description & Summary

At PwC Greece, we believe change is the new constant. An enterprise’s ability to innovate, adopt new technology and disrupt the status quo is a core capability needed to thrive. We support and guide clients to disrupt their existing business models. Innovative mindsets and human ingenuity are always welcome. This is why we are looking for you!

Today, the market for Finance Transformation is exploding, with organizations viewing the move to new systems as an opportunity to transform their operations and improve their processes. Our Finance Transformation Team’s mission is to help organizations reimagine and transform the way they work leveraging technology through a holistic, business-led approach that delivers tangible benefits and value.

We are a Global Partner of SAP with more than 14,000 SAP professionals in 61 countries, assisting organizations to get value from technology investments and bring together the skills to deliver improvements in people, processes, and technology. We combine strategy, technology and management consulting expertise to deliver tangible, measurable, human centered change.

The role entails
 

• Support our clients on the technical and functional everyday work of SAP software, Level1 Support;

  • Receives Tickets from customer.

  • Perform initial Ticket categorization. 

  • Gathers all required information. 

  • Provides feedback to Customer.

  • Work Closely with other support staff members.

• Handling customer inquiries, troubleshooting issues and design of new business processes with the use of SAP’s best practices, Level2 Support;

  • Investigate Issues 

  • Provides Root Cause Analysis

  • Provides Solution 

  • Ticket Escalation / collaboration with 3rd level support

  • Collaborates with Customer 

  • Assist Customer in Closing Procedures (based on training manuals) 

• Contribute actively to business development activities; enhancements to existing modules; preparing the necessary documentation, Level3 Support.

• Coach others, recognize their strengths, and encourage them to take ownership of their personal development.

• Manage minor changes in systems (configurations, customizations)

• Perform Proactive monitoring of SAP systems and propose actions 

• Customer Facing Role 

• Ability to work as part of a Team. 

The successful candidate should have

• University degree and preferably postgraduate studies in Computer Science, Business Administration, Information Systems or other relevant fields.

• At least 2-3 years of experience in SAP projects Implementation or support for junior positions

• Conduct business needs analysis and identify key business challenges.

• Relevant professional certifications in SAP will be considered an asset.

• Module focus in any of the below: Material Management (MM), Financial accounting (FI / CO), Sales and Distribution (SD), Plant Maintenance (PM) will be considered an asset

• Any Technical or programming experience in SAP (BASIS or ABAP) will be considered an asset

• Experience in the Banking or Energy sector will be considered an asset 

• Strong presentation, communication, and interpersonal skills

• Fluent in English, both written and verbal

• Knowledge
   

What’s in it for you

At PwC is all about people, encouraging high performance and quality work.
Being part of our team includes:

• 🕑 Hybrid working model

• 💸 Competitive total compensation package

• 🏥 Health and life insurance

• 🤵 Dress for the day - wear what makes you feel comfortable and dress for your day

• 💻 Company mobile phone and laptop

• 🌴 Extra days of annual leave

• 🧘🏼 Wellness Initiatives like gym sessions & nutritionist

• 🏃🏽‍♂️ Actions Teams eligible to participate (e.g. Running, Trekking)

• 📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes

• 🌎 Global mobility opportunities
   

Please note that all well being benefits mentioned above are subject to annual review.

If you're looking for a team that values your work and solves meaningful problems, apply now!

We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Who we are

PwC in Greece is the largest professional services firm in the country, with premises in Athens, Thessaloniki, Patras, Ioannina and Rhodes and more than 2000 employees. More than 328,000 people in 152 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice. PwC Greece exists to provide top-quality industry-focused assurance, tax, consulting, deals and outsourcing services to industry leading clients.

Don’t miss the opportunity to develop yourself and grow your career in the global leading professional services firm in Greece.

All applicants will be acknowledged and treated in the strictest confidence.