Security Engineer - Palo Alto
Job Summary
Job Description
Rackspace Cyber Defence seeks a Security Engineer specializing in network security, particularly Palo Alto firewalls, to support strategic customers. The role involves designing, implementing, managing, and improving cloud-native security across Azure, AWS, and/or GCP. Responsibilities include ensuring customer environment security, assisting with onboarding, platform administration, incident handling, and acting as an L3 escalation point. The engineer will develop runbooks, playbooks, and knowledge base articles, drive continuous improvement through automation, and collaborate with cross-functional teams. Strong experience with network security concepts, Palo Alto and/or Fortinet firewalls, and cloud security platforms is essential.
Must have:
- 9+ years Security Engineering experience
- Experience with Palo Alto firewalls
- Cloud security experience (Azure, AWS, GCP)
- Network security expertise (firewalls, IDS/IPS)
- Incident response and platform administration
Good to have:
- Experience with Microsoft Sentinel
- Experience with other SIEM platforms
- DevOps practices (CI/CD, Terraform, Ansible)
- Scripting (Python, Javascript, Golang)
- Relevant security certifications (CISSP, AZ-500 etc.)
15 skills required
Job Details
About Rackspace Cyber Defence
Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services.
Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.
Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.
Our mission is to help our customers:
· Proactively detect and respond to cyber-attacks – 24x7x365.
· Defend against new and emerging risks that impact their business.
· Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.
· Reduce their exposure to risks that impact their identity and brand.
· Develop operational resilience.
· Maintain compliance with legal, regulatory and compliance obligations.
What we’re looking for
To support our continued success and deliver a Fanatical Experience™ to our customers, Rackspace Cyber Defence is looking for an Indian based Security Engineer, with a specialism in Network Security to support Rackspace’s strategic customers.
This role is particularly well-suited to a self-starting, experienced and motivated Sr. Security Engineer, who has a proven record of accomplishment in the design, delivery, management, operation and continuous improvement of enterprise-level cloud security platforms or delivering managed security services to customers.
The primary focus will be on the design, implementation, management, operation and continuous improvement of cloud-native security across customer Microsoft Azure, AWS and/or Google Cloud Platform (GCP) environment.
You will also be required to liaise closely with the customer’s key stakeholders, which may include incident response and disaster recovery teams as well as information security.
Key Accountabilities
Ensure the Customer’s operational and production environment remains healthy and secure at all the times.
Assist with customer onboarding – customer onboarding, policy configuration, platform configuration and service transition to security operations team(s).
Advance platform administration, ideally through a DevOps-centric approach.
Critical platform incident handling & closure.
As an SME, act as an L3 escalation and point of contact for SecOps Analysts during an incident response process
As an SME, act as a champion and centre of enablement by delivering training, coaching and thought leadership
Develop and document runbooks, playbooks and knowledgebase articles that drive best practice across teams.
Drive continuous improvement of Rackspace managed security services through custom development, automation and integration; in collaboration with SecOps Engineering and other Security Engineering team(s)
Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc.
Co-ordinate with vendor for issue resolution.
Required to work flexible timings.
Skills & Experience
Should have 9+ years experience in Security Engineering.
Experience working in either large, enterprise environments or managed security services environments with a focus on network security.
Experience of working with network security concepts and principles such as firewalls, web application firewalls, IDS/IPS, NDR, micro-segmentation – in both on-premise, cloud-native and hybrid environments
Experience with network security tools such as Palo Alto and/or Fortinet.
Troubleshoot IPsec tunnel issues on Palo Alto firewalls.
Manage firewall operations using Panorama.
Upgrade devices to the latest firmware and configurations.
Azure Security & Infrastructure:
Hands-on experience with Azure VMs hosting Palo Alto firewalls.
Solid working knowledge of Azure Storage and overall Azure security practices.
Experience of working in two (or more) of the following additional security domains:
o Microsoft-centric, cloud native security tools such as Microsoft Sentinel, Microsoft Defender for Cloud, Azure Active Directory, Azure Key Vault and Azure WAF and Azure Firewall.
o GCP (Google Cloud Platform) Security Command Centre .
o AWS (Amazon Web Services) Security Hub including AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail .
o SIEM platforms such as Microsoft Sentinel (preferred), Google Chronicle, Splunk, QRadar, LogRhythm, Securonix etc.
o Endpoint Security and Endpoint Detection & Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint and/or Microsoft Defender for Cloud.
o Web Application Firewall (WAF) tools such as Cloudflare, Akamai and Azure WAF.
o Data Loss Prevention (DLP) tools such as Microsoft Purview, McAfee and Symantec
· Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls.
· Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.
· Knowledge of scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell.
· Knowledge of DevOps practices such as CI/CD, Azure DevOps, CircleCI, GitHub Actions, Ansible and/or Jenkins.
· Computer science, engineering, or information technology related degree (although not a strict requirement)
· Holds one, or more, of the following certificates (or equivalent): -
o Certified Information Security Systems Professional (CISSP)
o Microsoft Certified: Azure Security Engineer Associate (AZ500)
o Microsoft Certified: Security Operations Analyst Associate (SC-200)
o CREST Practitioner Intrusion Analyst (CPIA)
o CREST Registered Intrusion Analyst (CRIA)
o CREST Certified Network Intrusion Analyst (CCNIA)
o Systems Security Certified Practitioner (SSCP)
o Certified Cloud Security Professional (CCSP)
o GIAC Certified Incident Handler (GCIH)
o GIAC Security Operations Certified (GSOC)
· A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.
· A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture.
· Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure.
· An individual who shows a willingness to go above and beyond in delighting the customer.
· A good communicator who can explain security concepts to both technical and non-technical audiences.
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