Senior User Research Project Manager

As a Senior User Research Project Manager within the Editorial & Content Intelligence department, and under the responsibility of the Business Intelligence Associate Director, you will be responsible for designing and implementing User Research protocols to contribute in creating high quality game experiences.

As such, you will partner with our western development studios, as well as our Production, Brand and Support teams to bring the player experience insights needed to improve the quality and consumer relevance of our games.

Your main responsibilities include (non-exhaustive list):

• Design Bandai Namco Entertainment Europe's User Research policy, based on a strong understanding of corporate structure and business needs
• Ensure collaborative engagement with our production and development teams and effectively fit high-impact user feedback into our developments
• Build the research roadmap for our titles in collaboration with all the stakeholders
• Manage and oversee the execution of user research through external partners, ensuring quality and alignment with project goals
• Help identify deviations from our defined quality standards and propose action plans in collaboration with the Producer
• Align with game development teams to define actionable next steps from research and maintain the research roadmap accordingly
• Effectively communicate research results to multiple levels of the organization in creative ways that drive impact
• Continuously evaluate and improve our research methods, refining processes to ensure the highest quality and relevance in our studies
• Act as an ambassador, evangelizing user research and user-centered design principles internally and externally
• Document Bandai Namco’s Best Practices and processes for research
• Travel to our development studios in Germany and Canada as required