Support Engineer

Job Description – Support Engineer

This role will be reporting to the Manager of IT Operations and would be responsible for handling

MacBook supports & System administrator for 40+ IT applications. He/she will also be responsible

for access provisioning/deprovisioning of the applications for new joiners/terminated employees.

We need a very dynamic candidate who understand everything from cable to cloud for IT and can

provide first level of resolution to the end users.

What you'll do

• Included in the Service Desk Engineers tasks are installing, upgrading, supporting, and resolving issues relating to PCs or laptops, printers, scanners, phones, VoIP, besides the Intranet, LAN, and WAN, hardware, and software.
• Proficient with MacBook’s, Windows Laptop troubleshooting.
• Able to handle access provisioning & deprovisioning of the applications.
• Should perform License Management of the applications & Support.
• Experience in working with Google administration for Email ID creations / Generic ID creations.
• Email Drive Backup and ownership transfer
• Diagnose system performance & troubleshoot issues.
• Enabling Security Features to end user clients
• Knowledge on Network administrator
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Patch Management, Upgrades.
• Experience with JAMF, SCCM, Intune utilities.
• Should be capable of handling IT Security operations.
• Lead IT technical support team and IT helpdesk tickets
• Configure and maintain the company's network and server infrastructure operating systems in conjunction with Corporate IT to comply with corporate IT policies and directives
• Ensure that software license terms are not breached
• IT Helpdesk tickets are monitored and closed within SLA

What you’ll will bring

• Well, apart from a few cookies every day, it’d be great if you come with these

• Bachelor’s degree in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• Ability to work outside business hours.

What can you expect?

• Work Culture
• A true startup culture - young, fast paced, where you are driven by personal ownership of solving challenges that help you grow fast
• Focus on innovation, data orientation, being results driven, taking on big goals, and adapting fast
• A high performance, meritocratic environment, where we share ideas, debate and grow together with each new product
• Massive and direct impact on the work you do. Growth through solving dynamic challenges
• Leveraging technology & analytics to solve large scale challenges
• Working with cross functional teams to create great product and take them to market
• Rub shoulders with some of the brightest & most passionate people in the gaming & consumer internet industry

Compensation & Benefits

• Attractive compensation and ESOP packages
• INR 5 Lakh medical insurance cover for yourself and your family
• Fair & transparent performance appraisals
• An attractive Car Lease policy
• Relocation benefits
• A vibrant office space with fully stocked pantries. And your lunch is on us