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Team Leader

Scotland, United Kingdom (On-site)

Team Leader

1 Month ago • All levels • Operations

About the job

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Job Description

As a Team Leader at Grosvenor Casino, you'll be responsible for leading and motivating a team of Food & Beverage hosts to provide exceptional customer service. You'll ensure a smooth and efficient operation of the food and beverage service, creating a welcoming and engaging atmosphere for guests. Your responsibilities will include: training and mentoring team members, resolving customer issues, managing inventory and supplies, and ensuring compliance with all safety and hygiene standards. You'll be a key player in delivering a high-quality dining experience and contributing to the overall success of the casino.

Must have:

Excellent customer service skills
Ability to lead and motivate a team
Strong communication and interpersonal skills
Experience in food and beverage service

Perks:

Share of Tips
Outside of London Night Shift Bonus
50% Off All Food
Team Incentives & Events
Free Uniform
Career Growth

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Job Description

Salary – £11.44 per hour
Balanced 40-hour work week – Because we believe in work-life harmony
Share of Tips – Your exceptional service is recognised with a share of the tips
Outside of London Night Shift Bonus – Enjoy an extra £1 per hour, adding more to your pay
50% Off All Food – Treat you and your family to delicious meals across our venues at half the price
Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
Free Uniform – We provide a professional uniform so you can look sharp at no cost
Career Growth – We’re invested in your future, offering opportunities to develop and grow within the company

As a Food & Beverage host for Grosvenor Casino, you'll be at the forefront of it all, making our customers feel welcome, creating an atmosphere that leaves them wanting more. You'll gain the knowledge and skills to present our menus confidently & effectively, providing a first-class customer service to our customers. Ready for an exciting new challenge in a fun and engaging environment? #LI-CW1 #LI-Onsite.

Qualifications

We'll teach you all you need to know and the skills to be a superstar F&B Host, all we ask is that you bring along personality, a smile and are able to engage with our customers.

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