Technical Consultant

3 Months ago • 5 Years +

Job Summary

Job Description

As a Technical Consultant, you will guide customers through product adoption, ensuring seamless deployment, integration, and continuous optimization. This role involves developing deep relationships with customers and completing technical onboarding. Key responsibilities include implementing security solutions, configuring policies, conducting pilot testing, and providing training. You will also offer ongoing technical guidance, lead best practice workshops, and monitor solution performance. Additionally, the role involves identifying expansion opportunities and collaborating with various teams to align solutions with customer objectives. Continuous improvement is emphasized through documentation, knowledge sharing, and providing feedback to product teams.
Must have:
  • Experience in a customer-facing technical role.
  • Strong background in network and cloud security.
  • Experience with firewalls, proxies, CASB, DLP, and ZTNA.
  • Proficiency in network protocols and security frameworks.
  • Hands-on experience with cloud platforms like AWS or Azure.
  • Excellent communication and presentation skills.
  • Ability to translate technical concepts to various audiences.
Good to have:
  • Industry certifications (CCNA Security, CISSP, etc.).
  • Experience with large enterprise customers.
  • Experience with PSA tools.
Perks:
  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement
  • Flexible work hours

Job Details

Job Title:

Technical Consultant

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry.  Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. 

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. 

Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. 

We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.

Role Overview:

As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.

In this Role:

Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.

Deployment and Execution

  • Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect’s design.

  • Configure security policies, user access controls, and enterprise integrations.

  • Perform policy migration and optimization to ensure compliance and best practices.

  • Conduct pilot testing, UAT, and final production rollout.

  • Deliver technical training and enablement to customer teams to effectively manage the product.

Customer Engagement & Support 

  • Provide ongoing technical guidance and troubleshooting support for complex issues.

  • Lead best practice workshops and enablement sessions to upskill customer teams.

  • Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.

  • Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.

  • Manage and escalate customer concerns internally when necessary.

Customer Adoption & Expansion 

  • Act as the technical point of contact  post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.

  • Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.

  • Participate in business reviews and conduct technical health checks to track progress and address gaps.

  • Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.

  • Assist with change management and internal advocacy within customer teams to drive long-term adoption.

  • Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives.

Documentation, Knowledge Sharing and Continuous Improvement

  • Document deployment procedures, configuration settings, and optimization strategies.

  • Contribute to the internal knowledge base for Professional Services and TAM best practices.

  • Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.

  • Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.

  • Provide feedback on customer pain points and feature requests to Product and Engineering teams.

  • Stay up to date with industry security trends, emerging threats, and SSE product advancements.

General Background and Experience required for a Technical Consultant:

  • 5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).

  • Strong background in network security, cloud security, and SSE/SASE solutions.

  • Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).

  • Proficiency in network protocols, authentication mechanisms, and security frameworks.

  • Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.

  • Strong troubleshooting and problem-solving skills with a customer-first mindset.

  • Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.

  • Experience coaching and training customers to use technical products effectively.

  • Ability to manage multiple accounts while prioritizing key customer needs.

It would be great if you also have the following, but they are not required:

  • Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP.
  • Experience working with large enterprise customers and managing multi-region deployments.
  • Experience working with PSA tools (Open Air, Financial Force etc.).

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Retirement Plans

  • Medical, Dental and Vision Coverage

  • Paid Time Off

  • Paid Parental Leave

  • Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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About The Company

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 53,000 business and government customers. More at https://trellix.com.

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