Technical Director, ML Ops - Game Production Solutions (GPS)

Who We Are

Game Production Solutions (GPS) is a new division in Creative Technologies at Electronic Arts. In the GPS group, we build solutions for our customers (Game Teams / Creators). We empower game creators to make an outsized impact with our technology.

Your Work With Us

We are working on projects related to generative AI and Machine Learning, focused on Generative AI for game assets. The platform we are building is to power Generative AI for game creators across EA. We are using powerful models fine-tuned and adapted for asset creation, where performance, ease of use, and security are priorities. This role reports to the Senior Technical Director.

Responsibilities

• Team Management: Lead a small but dynamic team of ML Platform and Ops Engineers,, and Software Engineers, promoting an atmosphere of innovation and collaboration.

• Partnerships and Collaboration: Collaborate with Product Managers, Tech Artists, Software Engineers, and DevOps engineers to identify requirements.

• Solution Architecture: Work with engineers in the team to architect backend services to power our generative AI/ML platform, ensuring performance, scalability, and security. Document technical specifications and system designs for future reference.

• Technical Decision-making: Use your expertise to arbitrate technical decisions for the engineering team, and articulate/define the WHAT, HOW, and (in partnership with Product Management) WHY for our technology roadmaps.

• Technical Leadership and Mentorship: Provide technical mentorship and guidance to junior engineers, promoting an environment of learning and improvement. Create and share best practices within the team. Participate in code reviews and provide constructive feedback to team members.

• Quality & Code Reviews: Review completed engineering deliverables before release, ensuring that they meet our standards of quality and reliability.

• Risk Management: Identify potential technical risks and manage them, implementing mitigation strategies.

• Broad Technical Understanding: Develop an understanding of EA’s game technologies, engines, and strategies, ensuring that our development is aligned with EA’s broader goals.

• Coding and Debugging: You will write clean, well-structured, and maintainable code that follows best practices. You will also troubleshoot and debug issues to ensure smooth functioning of all of the services.

Qualifications

• 3+ years of experience as a People Manager and 8+ years of experience as a Software Engineer, with increasing levels of responsibility.

• Mentor, coach, and aid in the development of team members.

• Set clear goals, and deliver them on time / at quality.

• Negotiate with partners, vendors, and customers (game teams / game creators / Tech Artists / Product.)

• Experience architecting and coding backend/online services.

• Experience working with cloud infrastructure (one of AWS, Azure, or Google).

• Experience working with relational (one of MySQL, Oracle, or similar) and non-relational data stores (one of Mongo, Dynamo, or similar).

• Experience working with containers (like Docker/similar) and fabrics (like Kubernetes/similar).

• Proficiency in at least one backend/online service programming language (e.g., Java, C#, Go, Scala, or similar) and an ability to pick up/learn new programming languages.

• Experience integrating/working with GenAI and LLMs (e.g., GPT, Gemini, or similar).

• Experience integrating/working with ML Platforms and Ops pipelines and products.

• Comfortable working in a remote or hybrid environment.

• Bachelor’s degree in Computer Science (or related technical field) or equivalent practical experience.

Ceci ne s'applique pas au Québec.

BC COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria): º $133,400 - $193,200 CAN Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.