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Technical Solutions Specialist, Billing, Google Cloud

Technical Solutions Specialist, Billing, Google Cloud

1 Month ago • 5 Years + • DevOps

About the job

15 skills required for this role

Add these skills to join the top 1% applicants for this job

networking

account-management

java

shell

html

javascript

cpp

protocol-buffers

unix

nosql

python

sql

linux

dns

-sap

Job Description

As a Technical Solutions Specialist, Billing, you will troubleshoot technical billing problems for enterprise customers. This involves debugging, networking, system administration, documentation updates, and coding/scripting. You'll improve product adoption by enhancing products, tools, processes, and documentation. You'll act as a consultant and subject matter expert, resolving billing issues and advocating for customer needs with cross-functional teams. A deep understanding of Google's product technology and architectures is crucial, requiring troubleshooting, root cause analysis, and tool development for faster diagnosis. You will also be responsible for ingesting and creating data pipelines, ensuring data availability and reporting for stakeholders.

Must have:

Bachelor's degree in CS/Engineering or equivalent
5+ years customer-facing experience
Troubleshooting & debugging skills
System administration expertise
Documentation updates
Coding/scripting (Java, Python etc.)

Good to have:

Experience with SAP, Linux/Unix
SQL, NoSQL, log analysis experience
Understanding of web and networking technologies

Minimum qualifications:

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs.

Preferred qualifications:

Experience with programming/scripting languages such as Java, C, C++, Python, shell scripting, and JavaScript.
Experience in Linux/Unix, basic systems administration.
Experience with account management and billing systems particularly with SAP.
Familiarity with application-level data storage, retrieval, and analysis tools and concepts such as SQL, NoSQL, logs analysis, protocol buffers, and MapReduce.
Understanding of the following Internet technologies: web-tech (HTTP, DNS, TLS, HTML), networking (routing, TCP/IP).

About the job

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is focused on the customer, and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Own and resolve Enterprise customer billing problems through effective diagnosis, analysis and troubleshooting.
Act as a consultant and subject matter expert for customers and internal stakeholders in sales, account management, and customer organizations to resolve billing issues.
Understand customer issues and advocate for their needs with cross-functional teams like Product Management and Software Development.
Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.
Ingest and create data pipelines from upstream systems providing data availability and reporting for stakeholders.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.