Technical Support Engineer

55 Minutes ago • 1 Years + • Administrative

About the job

Job Description

As a Technical Support Engineer at Microsoft, you'll provide technical support to customers, partners, and internal teams, diagnosing and resolving complex issues in computer systems, software, and networks. You will work with customers to review and resolve issues, perform troubleshooting, and escalate complex problems. Responsibilities include reviewing complex issues, ensuring customer updates, utilizing troubleshooting tools, resolving issues through problem-solving and collaboration, documenting technical work, assisting in readiness programs, mentoring new engineers, collaborating on cross-team issues, and performing in-depth troubleshooting. The role requires a Bachelor's degree in Computer Science, IT, or a related field and 1+ years of relevant experience. Microsoft certifications are preferred.
Must have:
  • Bachelor's Degree in CS/IT or related field
  • 1+ year technical support experience
  • Troubleshooting and problem-solving skills
  • Excellent customer communication skills
Good to have:
  • Microsoft Certifications
  • Experience with complex systems
Perks:
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Networking opportunities

Overview

Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead. 

 

As a Technical Support Engineer, you will provide technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. They work with customers to review and resolve issues and perform troubleshooting and related analyses; escalate issues as appropriate or serve as the escalation point for highly complex issues.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field (or currently pursuing)
  • 1+ year(s) technical support, technical consulting experience, or information technology experience.

Preferred Qualifications

  • Microsoft Technology Certifications.

Technical Support Engineering IC3 - The typical base pay range for this role across the U.S. is USD $66,900 - $135,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $89,600 - $148,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

 

Responsibilities

  • Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand the issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
  • Resolves customer issues through problem-solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
  • Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Performs in-depth product troubleshooting and remediation when needed.
  • Embody our    
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
View Full Job Description
$66.9K - $148.2K/yr (Outscal est.)
$107.5K/yr avg.
Texas, United States

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About The Company

Microsoft is a tech giant that develops, licenses, and supports a range of software products, services, and devices.

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