VIP Account Manager

Casumo was established in 2012 and has been leading the innovation of the iGaming industry ever since. Known for its unique and lovable brands including Casumo and Dunder, the group continues to develop and deliver best-in-class gaming products and experiences. We believe in the power of collective genius and look for idea generators, solution seekers and ingenious innovators that want to play a part in pioneering our brands into the future.

About the Team: Welcome to the VIP Dream Team! We’re a squad of six VIP Account Managers, plus our team lead and our in-house CRM wizard who sprinkles daily magic on our operations. We’re on a mission to pamper our VIPs like royalty, forging unbreakable bonds, swooping in to save the day with personalized solutions, and ensuring our VIPs are grinning from ear to ear while enjoying their time at Casumo.

As VIP Account Manager You Will:

• Serve up top-tier service like a pro, meeting market demands with flair.

• Keep your finger on the pulse of player happiness, smashing targets and driving revenue growth.

• Be the Sherlock Holmes of added value—spotting, seizing, and maximizing every retention and reactivation opportunity.

• Connect with potential VIPs daily, rolling out the red carpet with actions that turn them into long-term fans.

• Give a warm, personalized welcome to our new high-rollers, making them feel right at home from the get-go.

You Are:

• A communication champ in English (and if you can charm in another language, that’s a sweet bonus!).

• A natural-born problem solver with a knack for thinking outside the box—solutions are your middle name!

• Eager to soak up feedback, learn new tricks, and level up your skills.

• A master of prioritization, ensuring you hit those targets month after month like a boss.

• An independent go-getter who thrives on making decisions that boost player satisfaction and drive stellar results (your portfolio is your playground—own it and make it flourish!).

• The kind of team player who brings energy, enthusiasm, and a “let’s-do-this” attitude to work every day.

• Simply unstoppable!

At Casumo, we take Responsible Gambling seriously, ensuring that all our employees are trained to protect our customers from harm, in line with licensing objectives.

The Perks:

• A hybrid work setup that gives you the best of both worlds.

• A competitive base salary, plus a performance bonus that’ll keep you motivated.

• Continuous development to fuel your success and growth.

• The coolest tools and platforms to help you shine.

• A diverse and dynamic team of brilliant colleagues from over 48 countries.

• Private health insurance for your peace of mind.

• Wellness incentives to keep you feeling your best.

• Delicious gourmet lunches and healthy snacks (because food is life!).

• Epic social events to bond with your fellow 'sumos and build lasting friendships.

Great Minds Don’t Think Alike At Casumo, we celebrate diversity in all its glory. Our team is a vibrant tapestry of different experiences, beliefs, and personalities. We believe that by staying true to ourselves and embracing our differences, we create an inclusive environment where everyone can thrive. After all, great minds don’t think alike, and the more diverse we are, the stronger we become—together.